Social Reputation & Community Manager — Remote

Express Chipping Inc

United States

Remote

USD 60,000 - 90,000

Full time

10 days ago

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Job summary

TurFresh seeks a remote Community Manager to own reviews and reputation across Google, Yelp, and Birdseye. You’ll build and manage the brand community, respond to comments, and coordinate with Customer Service to drive review generation.

The role emphasizes strong writing, local voice, and hands-on use of AI with GoHighLevel and scheduling tools. You will work with AI agents, calendars, and templates, turning content pillars into weekly channel calendars, and ensuring posts go live with correct

Qualifications

3+ years managing social media and online communities for a brand or agency.
Excellent written English for U.S. homeowners and local voice.
Proven reputation management with reviews at scale.
Experience with AI-assisted drafting and brand voice rules.

Responsibilities

Own reviews and reputation: respond to Google, Yelp, and Birdseye within 48 hours.
Handle negative reviews with care and escalate when needed.
Write and maintain review response guidelines.
Collaborate with Customer Service to drive review generation.
Monitor ratings and recurring themes; flag risks.
Maintain profiles and citations with SEO team.
Build and manage the community across channels.
Engage comments and DMs with a consistent voice.
Join local conversations and influence where appropriate.
Route inquiries to Customer Service in GoHighLevel.