Community Manager

TriMark Digital; Raleigh (NC); Hybrid; USD 32,000 - 42,000; Part time

Job summary

TriMark Digital is seeking a thoughtful Community Manager (Part-time) to oversee client online reputations across review sites and social channels from its Raleigh office. The role focuses on professional, empathetic responses and maintaining a consistent brand voice.

Ideal candidates will have 1–2 years of customer service experience in retail, hospitality, or related fields and be comfortable working on-site three days per week in Raleigh.

Qualifications

• BA/BS in Marketing, Communications, Journalism, or related field.
• 1–2 years of relevant experience in community or reputation management.
• Strong writing, tone, and brand voice with professional demeanor.

Responsibilities

• Respond to customer reviews and comments across Google Business Profile, Trustpilot, ConsumerAffairs, BBB, Yelp, Reddit.
• Monitor and reply to comments on client social channels.
• Write clear, on-brand responses that acknowledge feedback and resolve concerns where possible.
• Escalate urgent or complex issues to the appropriate team members and provide monthly sentiment reporting.

Skills

Strong writing skills

Customer service experience

Brand voice

Empathy

Education

BA/BS in Marketing, Communications, Journalism, or related field

Job description

We're seeking a thoughtful and detail-oriented Community Manager (Part-time) to help manage our clients' online reputations across review sites and social platforms. This role is responsible for responding to customer reviews and comments with professionalism, empathy, and an on-brand voice. The ideal candidate combines strong customer service instincts with an understanding of digital marketing and wants to learn how reputation management supports a brand's overall performance. This is a hybrid position requiring 30 hours per week, with three days on-site in our Raleigh office.

MANAGE ONLINE REVIEWS AND COMMUNITIES

• Respond to customer reviews and comments across Google Business Profile, Trustpilot, ConsumerAffairs, Better Business Bureau, Yelp, and Reddit
• Monitor and reply to comments on client social media channels
• Write clear, on-brand responses that acknowledge feedback and resolve concerns where possible
• Handle negative or sensitive reviews with professionalism and composure

ORGANIZATION & COLLABORATION

• Monitor assigned platforms regularly so customers receive timely responses
• Follow each client's brand voice and response guidelines
• Escalate urgent or complex issues to the appropriate team members
• Provide monthly reporting on review/social commentary traffic and customer sentiment

STAY UP-TO-DATE & IN THE KNOW

• Flag recurring themes or trends in customer feedback to help inform client strategy
• Stay current on review platform policies, features, and best practices
• Learn how community and reputation management fit into a broader performance marketing strategy

JOB REQUIREMENTS

• BA/BS in Marketing, Communications, Journalism, or other related field
• 1-2 years of relevant experience
• Customer service experience, such as retail, hospitality, or other customer-facing roles
• Able to work on-site in our Raleigh office three days per week
• Strong writing skills with a sharp eye for tone, grammar, and brand voice
• Good judgment and composure when responding to frustrated customers
• Familiarity with review platforms and online communities, including Reddit
• Highly organized, with the ability to manage multiple clients and platforms at once