Community Manager

Polynae; New York (NY); On-site; USD 25,000 - 42,000; Part time

Job summary

Polynae is seeking a Community Manager in New York to be the voice customers hear on social, DMs, and reviews. You will build relationships, answer questions, and bring real customer insight back to the team.

You'll manage inbound conversations across Instagram, TikTok, Facebook, Reddit, and review platforms, and collaborate with brand, product, and customer service to improve our community experience.

Qualifications

• 2+ years of community or social management for a consumer brand.
• A warm, patient writing style; you handle hard messages with care.
• Familiarity with social management tools (Sprout, Dash Hudson, Sprinklr, or similar).
• Comfort with light reporting and weekly summaries.
• Experience with sensitive or personal-topic categories is a plus.

Responsibilities

• Respond to comments, DMs, and tags across our social channels
• Moderate community spaces and flag concerns to the right internal owner
• Surface common questions, complaints, and product feedback in weekly recaps
• Identify and engage with brand advocates, UGC creators, and superfans
• Partner with the Brand Manager and Copywriter on tone, responses, and community campaigns
• Help us spot product, content, and customer service opportunities before they become bigger issues

Skills

Community management

Social media management

Written communication

Tone adaptation

Reporting

Tools

Sprout

Dash Hudson

Sprinklr

Job description

Summary

Be the voice customers hear when they reach out on social, in DMs, and in reviews. You'll build relationships, answer questions, and bring real customer insight back to the team.

$25,000–$42,000/year (based on ~20 to 25 hours/week).

About the Role

The way we respond to customers shapes whether they trust us. As Community Manager, you'll handle inbound conversation across Instagram, TikTok, Facebook, Reddit, and our review platforms, and feed what you hear back to brand, product, and customer service.

What You'll Do

• Respond to comments, DMs, and tags across our social channels
• Moderate community spaces and flag concerns to the right internal owner
• Surface common questions, complaints, and product feedback in weekly recaps
• Identify and engage with brand advocates, UGC creators, and superfans
• Partner with the Brand Manager and Copywriter on tone, responses, and community campaigns
• Help us spot product, content, and customer service opportunities before they become bigger issues

What We're Looking For

• 2+ years managing community or social for a consumer brand
• A warm, patient, on-brand writing style; you handle hard messages with care
• Familiarity with social management tools (Sprout, Dash Hudson, Sprinklr, or similar)
• Comfort with light reporting and weekly summaries
• Experience with sensitive or personal-topic categories is a plus

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