Social Media Insights & Operations Specialist

Confidential; New York (NY); On-site; USD 108,886,000 - 127,228,000; Full time

Benefits offered by this job

Healthcare coverage

Dental & vision

401(k) retirement

Life & disability insurance

Employee discounts

Job summary

Confidential is seeking a Social Media Analytics professional to support the global program with a primary emphasis on analytics, reporting, and performance insights. A secondary focus will be on operations, publishing workflows, and governance across global channels.

The role will translate metrics into actionable recommendations, develop reporting frameworks, and collaborate with stakeholders to optimize future content and campaigns. Experience in a regulated industry is a plus.

Qualifications

• Strong understanding of major social media platforms and organic content performance.
• Ability to interpret data and translate metrics into insights.
• Experience with social media management and analytics tools.
• Experience with AI/automation to streamline workflows.
• Excellent written and verbal communication.
• Organized and detail oriented in a regulated environment.
• 2–4 years of relevant experience.
• Experience with publishing workflows or governance is a plus.

Responsibilities

• Own recurring organic social media performance reporting across global corporate channels.
• Translate metrics into insights and recommendations for stakeholders.
• Develop dashboards and frameworks for performance summaries.
• Identify audience behaviors and platform trends to inform strategy.
• Partner with internal teams to optimize campaign performance.
• Support publishing workflows, approvals, scheduling, and governance.
• Assist platform administration and vendor coordination.
• Ensure content approvals and policy compliance.

Skills

Social media analytics

Data interpretation

Stakeholder communication

Regulated environment

Reporting

Tools

Sprinklr

Brandwatch

Meltwater

AI automation tools

Job description

Confidential is seeking a Social Media Analytics professional to support the global program with a primary emphasis on analytics, reporting, and performance insights. A secondary focus will be on operations, publishing workflows, and governance across global channels.

The role will translate metrics into actionable recommendations, develop reporting frameworks, and collaborate with stakeholders to optimize future content and campaigns. Experience in a regulated industry is a plus.