Social Media Insights & Reporting Analyst

Contact 1 Inc.; Washington (District of Columbia); Hybrid; USD 36,000 - 44,000; Full time

Job summary

An independent agency of the U.S. Government is seeking a Social Media Analyst to monitor and review social conversations, compile reports for executives, and provide data-driven insights. The role requires professional writing and editing skills and experience with social media platforms.

The position is in-office full-time for the first 3 months of training, with the possibility to work one day per week from home afterward. Strong communication in a fast-paced digital environment is essential.

Qualifications

• Bachelor's degree in business, communications, marketing, journalism, etc. is required.
• 3-5 years of professional experience in a related field.
• Excellent professional writing and editing skills.
• Ability to compile and analyze qualitative and quantitative data and report results.
• Experience with social media platforms (Facebook, Twitter, YouTube) for monitoring and analysis.

Responsibilities

• Monitors and tracks social media and related discussions across platforms to assess conversations about the organization.
• Identifies patterns, sentiment, and trends to inform brand strategy and customer service opportunities.
• Develops reports for executives; strong writing and reporting skills are essential.
• Compiles data-driven insights and communicates findings to key stakeholders.
• Escalates issues to management and ensures appropriate response protocols.

Skills

Social media monitoring

Professional writing

Data analysis

Communication

Crisis awareness

Education

Bachelor's degree in a relevant field

Tools

Social media monitoring tools

Job description

An independent agency of the U.S. Government is seeking a Social Media Analyst to monitor and review social conversations, compile reports for executives, and provide data-driven insights. The role requires professional writing and editing skills and experience with social media platforms.

The position is in-office full-time for the first 3 months of training, with the possibility to work one day per week from home afterward. Strong communication in a fast-paced digital environment is essential.