Social Media Community Manager - High-Volume Engagement

Tin Can; Seattle (WA); On-site; USD 68,000 - 83,000; Full time

Job summary

Tin Can is seeking a Social Media Community Manager in Seattle to own the conversation across Instagram, TikTok, Reddit and Facebook. You will work in Sprout Social and Meta Business Suite, maintaining Tin Can's voice and handling high-volume DMs and comments with timely responses.

You will collaborate with the Social Media Specialist and Customer Support, triage escalations, and report on engagement trends. Weekend/holiday shifts are expected as needed.

Qualifications

• Experience in community management or social-support roles.
• Ability to manage high-volume DMs and comments across major platforms.
• Clear, on-brand writing and voice consistency under pressure.
• Know when to escalate to support or leadership.
• Willingness to work weekends and holiday surges with PTO coverage.
• Collaborative mindset and willingness to loop in others when needed.
• Bonus: familiarity with Sprout Social or Meta Business Suite.

Responsibilities

• Monitor and respond to DMs and comments across Instagram, TikTok, Reddit, and Facebook.
• Use Sprout Social and Meta Business Suite to manage volume, tag conversations for reporting, and reply to threads.
• Triaging conversations by severity and routing escalations to support or leadership when needed.
• Coordinate with the Customer Support Specialist to hand off orders, shipping, and account issues.
• Align replies with the content calendar in collaboration with the Social Media Specialist.
• Track response time, volume, and sentiment trends, flag spikes early.
• Maintain Tin Can's voice in every reply.
• Prepare weekly volume and trend summaries for the Head of Brand Strategy & Communications.

Skills

Community management

Social customer care

High-volume handling

Brand voice writing

Collaboration

Weekend/holiday coverage

Tools

Sprout Social

Meta Business Suite

Job description

Tin Can is seeking a Social Media Community Manager in Seattle to own the conversation across Instagram, TikTok, Reddit and Facebook. You will work in Sprout Social and Meta Business Suite, maintaining Tin Can's voice and handling high-volume DMs and comments with timely responses.

You will collaborate with the Social Media Specialist and Customer Support, triage escalations, and report on engagement trends. Weekend/holiday shifts are expected as needed.