AI-Driven Social Community Manager for Consumer Brands

Agency Within, LLC

New York (NY)

Hybrid

MXN 300,000 - 420,000

Full time

3 days ago

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Benefits offered by this job

Base salary DOE

Unlimited vacation policy

Monthly phone/internet and food stiped

Health insurance coverage

Permanent full-time in office in MXC,

Job summary

WITHIN is seeking a hands-on Social Community Manager to live in our brands' Instagram, TikTok, Facebook, and YouTube comments and DMs, ensuring communities feel cared for daily. You’ll start with a few consumer brands, including workwear and spirits, managing inbound/outbound interactions and real-time engagement.

Responsibilities include inbox sweeps, brand-voice replies, proactive conversations, trend spotting, and monthly sentiment reporting.

Qualifications

2+ years of hands-on community management for consumer brands.
Excellent written English and client-facing communication.
Daily fluency in Instagram and TikTok culture; X experience is a plus.
Experience with Sprout Social and TalkWalker for social listening.
Comfortable using AI tools to draft replies and triage.

Responsibilities

Run inbox sweeps at least twice a day across Facebook, Instagram, YouTube and TikTok.
Reply in each brand's voice, prioritizing purchase intent, then fit/product questions, then issues.
Find and join conversations proactively (comment marketing) using TalkWalker and native search.
Follow each brand's response matrix and FAQ; elevate sensitive items quickly.
Spot trends in real time and suggest timely comments and replies.
Log product requests, recurring complaints and sentiment; feed a monthly report to the account team.
Use AI to work faster and document workflows from shared team accounts.