Social Community Manager — Real-Time Brand Engagement

Agency Within, LLC; New York (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Unlimited vacation policy

Health insurance coverage

Remote work option

Job summary

WITHIN is hiring a hands-on social community manager who lives in our brands' Instagram, TikTok, Facebook, and YouTube comments and DMs. You’ll manage multiple consumer brands, starting with workwear and spirits, delivering timely, on-brand interactions across channels.

You will use AI to draft replies, monitor sentiment, and report insights to the account team. This full-time role is on-site in New York, with a collaborative, fast-paced environment and the chance to grow with the client

Qualifications

• 2+ years of hands-on community management for consumer brands.
• Experience with Sprout Social and social listening tools.
• Proficient in Instagram and TikTok culture.
• Ability to draft in brand voice and manage live moments.
• Excellent written English.

Responsibilities

• Run inbox sweeps at least twice daily across Facebook, Instagram, YouTube and TikTok using Sprout Social.
• Reply in each brand's voice in priority order: purchase intent, fit/product questions, then issues.
• Find and join conversations proactively using TalkWalker and native search.
• Follow brand response matrices and FAQs; escalate sensitive issues quickly.
• Spot trends in real time and suggest timely comments and replies.
• Log product requests, recurring complaints and sentiment; feed monthly reports to the account team.
• Use AI to draft replies, triage, and summaries; document workflows in shared team accounts.
• Stay inside contracted scope (e.g., paid-ad comments out of scope unless added by client).

Skills

Community management

English fluency

Agency experience

Social media strategy

AI tools

Tools

Sprout Social

TalkWalker

AI tools

Job description

WITHIN is hiring a hands-on social community manager who lives in our brands' Instagram, TikTok, Facebook, and YouTube comments and DMs. You’ll manage multiple consumer brands, starting with workwear and spirits, delivering timely, on-brand interactions across channels.

You will use AI to draft replies, monitor sentiment, and report insights to the account team. This full-time role is on-site in New York, with a collaborative, fast-paced environment and the chance to grow with the client