Social Media Community Manager High-Volume Brand Voice

Content Creators; Seattle (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

Tin Can in Seattle is seeking a Social Media Community Manager to own conversations across Instagram, TikTok, Reddit and Facebook, ensuring timely, on-brand responses even during peak periods.

You'll work in Sprout Social and Meta Business Suite, triaging conversations, coordinating with support, and keeping family voices calm and clear. A strong writer with collaboration skills will thrive here.

Qualifications

• Experience in community management and social customer care.
• Ability to maintain a consistent brand voice under pressure.
• Strong writing skills for quick, on-brand responses.
• Capable of triaging conversations and escalating when needed.
• Willing to work weekends and holiday surges with PTO coverage.

Responsibilities

• Monitor and respond to DMs and comments across Instagram, TikTok, Reddit, and Facebook.
• Use Sprout Social and Meta Business Suite to manage volume, tag conversations, and reply to threads.
• Triage inbound conversations by severity and route to support or leadership as needed.
• Collaborate with Customer Support Specialist to hand off order, shipping, and account issues.
• Coordinate with Social Media Specialist to align replies with the content calendar.
• Track response time, volume, and sentiment trends and flag spikes.
• Keep every reply in Tin Can's voice.
• Report weekly volume and trend summaries to the Head of Brand Strategy & Communications.

Skills

Community management

Social customer care

Brand voice writing

Collaboration

Weekend/holiday availability

Tools

Sprout Social

Meta Business Suite

Job description

Tin Can in Seattle is seeking a Social Media Community Manager to own conversations across Instagram, TikTok, Reddit and Facebook, ensuring timely, on-brand responses even during peak periods.

You'll work in Sprout Social and Meta Business Suite, triaging conversations, coordinating with support, and keeping family voices calm and clear. A strong writer with collaboration skills will thrive here.