Remote Social Community Manager | Brand Voices & Growth

WITHIN; Oregon; Ibrido; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited vacation

Phone stipend

Internet stipend

Health insurance

Remote work

Descrizione del lavoro

WITHIN is hiring a hands-on social community manager to live in our brands' Instagram, TikTok, Facebook and YouTube comments and DMs, building a responsive, authentic voice across consumer brands.

You will run inbox sweeps, respond in brand voice, and use Sprout Social and TalkWalker to spot trends, log feedback, and report insights to the account team, while leveraging AI tools to accelerate workflow and remain within scope.

Competenze

• Perfect written English. This role is client-facing in public every day.
• 2+ years of hands-on community management for consumer brands, ideally at an agency.
• Daily fluency in Instagram and TikTok culture; X experience is a plus.
• Experience with Sprout Social (or a similar tool) and social listening tools such as TalkWalker.
• Comfortable using AI tools in your daily work.
• Fast, organized and reliable on a daily cadence, including during launches and live moments.
• A hard worker who wants to be the best at this, thinks about the brand's business, not just the comment, and fits WITHIN's values: Fight for every inch, Wear the bucket, Be real, Get curious.

Mansioni

• Run inbox sweeps at least twice a day (morning and late afternoon) in Sprout Social across Facebook, Instagram, YouTube and TikTok.
• Reply in each brand's voice, in priority order: purchase intent first, then fit and product questions, then issues. Route sizing and refund questions to the brand's customer service.
• Find and join conversations proactively (comment marketing), using TalkWalker and native search.
• Follow each brand's response matrix and FAQ, elevate anything sensitive fast, and never post without the approvals the brand has set.
• Spot trends in real time and suggest timely comments and replies.
• Log product requests, recurring complaints and sentiment, and feed a monthly report to the account team.
• Use AI to work faster (drafting replies, triage, summaries), and keep every workflow documented and running from shared team accounts, not your own machine.
• Stay inside contracted scope (for example, paid-ad comments are out of scope unless the client adds them)

Conoscenze

Community management

Social media strategy

Data insights

English proficiency

Agency experience

Strumenti

Sprout Social

TalkWalker

AI tools

Descrizione del lavoro

WITHIN is hiring a hands-on social community manager to live in our brands' Instagram, TikTok, Facebook and YouTube comments and DMs, building a responsive, authentic voice across consumer brands.

You will run inbox sweeps, respond in brand voice, and use Sprout Social and TalkWalker to spot trends, log feedback, and report insights to the account team, while leveraging AI tools to accelerate workflow and remain within scope.