Senior Social Community Manager - Remote

Content Creators; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Unlimited vacation policy

Monthly phone/internet and food stiped

Health insurance coverage

Freelance - Remote

Job summary

WITHIN is seeking a hands-on Social Community Manager in New York City to own daily interactions across Instagram, TikTok, Facebook, and YouTube for multiple brands. You will live in each brand’s voice, reply to comments and DMs, and drive sentiment, logging requests and reporting trends to the account team.

You will use Sprout Social and TalkWalker, partner with the account team, and maintain brand-approved processes.

Qualifications

• Perfect written English; client-facing daily.
• 2+ years of hands-on community management for consumer brands.
• Daily fluency in Instagram and TikTok culture; X experience is a plus.
• Experience with Sprout Social (or a similar tool) and social listening tools such as TalkWalker.
• Comfortable using AI tools in daily work.
• Fast, organized and reliable on a daily cadence, including during launches and live moments.
• Fits WITHIN's values: Fight for every inch, Wear the bucket, Be real, Get curious.

Responsibilities

• Run inbox sweeps at least twice a day across Facebook, Instagram, YouTube and TikTok.
• Reply in each brand's voice, prioritizing purchase intent, then fit and product questions, then issues.
• Find and join conversations proactively using TalkWalker and native search.
• Follow brand response matrices and FAQs, escalate quickly, and never post without approvals.
• Spot trends in real time and suggest timely comments and replies.
• Log product requests, recurring complaints and sentiment; feed a monthly report to the account team.
• Use AI to draft replies, triage, and summarize while documenting workflows.
• Stay inside contracted scope (e.g., paid-ad comments are out of scope unless added by client).

Skills

Community management

English writing

Instagram culture

TikTok culture

Sprout Social

TalkWalker

AI tools

Tools

Sprout Social

TalkWalker

Job description

WITHIN is seeking a hands-on Social Community Manager in New York City to own daily interactions across Instagram, TikTok, Facebook, and YouTube for multiple brands. You will live in each brand’s voice, reply to comments and DMs, and drive sentiment, logging requests and reporting trends to the account team.

You will use Sprout Social and TalkWalker, partner with the account team, and maintain brand-approved processes.