Social Media Community & Engagement Lead

SGS Consulting; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

SGS Consulting in Washington, DC seeks a seasoned Social Media/Community Manager. You will manage the content calendar, craft on-brand copy, and coordinate with media and brand teams to align with the Sincerely strategy.

You will engage audiences using Sprinklr or similar tools, produce concise posts, respond proactively, and help manage page assets and paid posts. A 3+ year track record and strong storytelling are required.

Qualifications

• 3+ years as a social media or community manager.
• Expert knowledge of social channels and latest food trends.
• Ability to meet deadlines in a fast-paced environment.
• Strong, succinct copywriting skills.
• Hands-on experience with social listening tools (Sprinklr, Sprout, Hootsuite).

Responsibilities

• Manage the content calendar, assets, copy, and scheduling.
• Create thoughtfully crafted social responses for our customers.
• Write clear, error-free content that reflects the company’s voice.
• Onboard with the media team, brand and copy teams to support larger strategy.
• Own processes to elevate brand moments when the banner is mentioned.
• Utilize Sprout’s engagement dashboard to respond to comments.
• Be the eyes and ears for the brand and share insights with leadership.
• Oversee general page management on channels (header photos, playlists).
• Help manage paid posts by pulling boost and spark codes.

Skills

Social media passion

Experience as social media manager

Channel knowledge & trends

Brand storytelling

Deadline management

Copywriting

Social listening tools

Education

BS in Marketing or Communications

Tools

Sprinklr

Sprout

Hootsuite

Microsoft Office

Outlook/Team/PowerPoint

Job description

SGS Consulting in Washington, DC seeks a seasoned Social Media/Community Manager. You will manage the content calendar, craft on-brand copy, and coordinate with media and brand teams to align with the Sincerely strategy.

You will engage audiences using Sprinklr or similar tools, produce concise posts, respond proactively, and help manage page assets and paid posts. A 3+ year track record and strong storytelling are required.