Social Media Community Manager

Jackson Spalding; Atlanta (GA); On-site; USD 43,000 - 62,000; Full time

Job summary

Jackson Spalding, based in Atlanta, seeks a social media coordinator to manage engagement for a national QSR client. You’ll interact with audiences across channels and help convert followers into brand advocates through creative, data-informed strategies.

The role focuses on building engaging experiences, analyzing trends, and collaborating with cross-functional teams to optimize social programs for our clients.

Qualifications

• BA degree in communications, marketing or related field.
• 1–2 years of agency or in-house social media experience.
• Experience with social media listening, metrics and reporting.
• Knowledge of social media channels and community management.

Responsibilities

• Participate on national account teams with a fast-paced, always-on dynamic.
• Create top-notch customer experiences through social media.
• Manage all community engagement for various brand channels.
• Support social listening, reporting and light data analysis to identify trends.
• Participate in brainstorming and planning sessions.
• Contribute actively to day-to-day client work and project support.

Skills

Social media engagement

Community engagement

Content creation

Analytics & reporting

Copywriting

AI tools awareness

Education

Bachelor's degree in communications, marketing or related field

Tools

Sprinklr

Job description

Are you looking to join a hungry and humble team of thinkers, creators, and achievers? You’vecome to the right place.

Jackson Spalding is an award-winning PR and marketing agency that helps clients grow by building their brands, protecting their brands and capturing demand. Founded in 1995, our agency vision has remained unchanged: to be the most trusted and respected agency in our industry.

Fiercely creative and strategic, we work alongside our clients to help them connect with their audiences and reach their goals. That means we stay curious, have an openmindand ask questions to make sure we consistently achieve excellence with integrity for our clients, our communities, our agency and ourselves.

JS is a proudly independent agency serving local and global clients, including Chick-fil-A, The Coca-Cola Company, Delta Air Lines, L.L.Bean, Norfolk Southern and Orkin, among others. Headquartered in Atlanta, Jackson Spalding has teams coast-to-coast in Athens, Georgia; Dallas; Los Angeles and New York. Learn more at jacksonspalding.com.

About the role

Jackson Spalding is seeking an enthusiastic social media coordinator to work with a nationally recognized QSR client on social media community management.

You will manage audience engagement and inbound conversation on various social media channels; attract, delight and convert our audience into brand advocates and customers for our clients; and experiment, innovate and optimize with social media tools and channel features.

What you'll do

• Participate on national account team(s) witha fun, fast paced, always on dynamic
• Create top-notch customer experiences through social media
• Manage all community engagement for various brand social channels
• Support social media listening, reporting and light data analysis to identify trends, audience insights and opportunities for optimization
• Participate in brainstorming and planning sessions
• Participate in and contribute actively to day-to-day client work and project support

Qualifications

• B.A. degree in communications , marketing or related field
• 1-2 years of agency or in-house social media experience
• Social media community engagement and platform management experience
• Knowledge of social media metrics, social listening, data analysis and reporting
• Social media copywriting experience and creative writing skills
• Agile, resourcefulness, time management and strong attention to detail
• Adaptable with the ability to work well in both independent and team settings
• Experience with Sprinklr or similar social media management tools
• Social media strategy experience is a plus
• Familiarity with generative AI tools and curiosity for using AI to improve workflows and enhance the quality of work is preferred
• A growth mindset, always looking to learn