Social Media Community Manager — Flexible Schedule & Growth

TruePoint Communications; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Profit-sharing

401K matching

Professional development

Camp TruePoint

Sabbatical

Job summary

TruePoint Communications in the United States seeks a skilled Social Media Community Manager to monitor and engage across channels, craft content, and provide reporting to support brand goals.

You''ll develop strategies, track trends, and collaborate with client teams, using Sprinklr and analytics to deliver actionable insights while working a flexible AWS-based schedule, including nights, weekends, and holidays.

Qualifications

• 2–4 years in community management or related marketing areas.
• Experience with enterprise publishing/listening tools; Sprinklr a strong plus.
• Willing to work flexible hours including nights, weekends, and holidays.
• Strong communication, analytical, and presentation skills.
• Able to juggle priorities and collaborate cross-functionally.

Responsibilities

• Engage in positive news and respond to customer inquiries across channels.
• Monitor social conversation, identify trends, and flag spikes.
• Develop and present social media strategies and reports.
• Write content and provide real-time counsel for brand communities.
• Deliver standardized reporting during shifts and crises.
• Support cross-functional collaboration and process improvements.
• Create timely updates to account leadership and clients.

Skills

Community management

Sprinklr

Content creation

Analytics

Cross-functional collaboration

Tools

Sprinklr

Job description

TruePoint Communications in the United States seeks a skilled Social Media Community Manager to monitor and engage across channels, craft content, and provide reporting to support brand goals.

You''ll develop strategies, track trends, and collaborate with client teams, using Sprinklr and analytics to deliver actionable insights while working a flexible AWS-based schedule, including nights, weekends, and holidays.