Social Media Community Manager

Argon Agency; West Palm Beach (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamic marketing agency in Florida is seeking a Social Media Community Manager to enhance their brand's online presence across platforms. Responsibilities include creating engaging content, managing community interactions, and developing effective growth strategies. Ideal candidates will possess strong communication skills, proficiency in social media tools, and an analytical mindset. This role offers an exciting opportunity to shape the brand's narrative and connect with the audience.

Qualifications

• Strong understanding of major social media platforms.
• Exceptional written and verbal communication skills.
• Proficiency in social media management tools.
• Experience with graphic design and video editing tools.
• Analytical mindset to interpret data.
• Creative thinker with engaging content production skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Build and maintain the brand’s online presence.
• Create content and manage community interactions.
• Develop strategies to grow and engage the audience.
• Monitor and respond to comments and messages.
• Collaborate with content team for post scheduling.
• Track and analyze social media performance metrics.
• Identify and address potential PR issues.

Skills

Understanding of social media platforms

Communication skills

Social media management tools

Graphic design and video editing

Analytical mindset

Creative thinking

Organizational skills

Tools

SEMrush

Hootsuite

Sprout Social

Buffer

Canva

Adobe Creative Suite

Job description

The Social Media Community Manager will be responsible for building and maintaining our brand’s online presence across all social media platforms. This role involves creating content, managing community interactions, and developing strategies to grow and engage our audience.

Community Engagement

• Monitor and respond to comments, messages, and mentions in a timely and professional manner.
• Actively engage with followers to build a loyal community and foster meaningful connections.
• Identify and nurture relationships with influencers, brand advocates, and potential collaborators.

Content Management

• Collaborate with the content team to develop and schedule posts across platforms.
• Ensure all content aligns with brand voice, values, and objectives.
• Create and curate visually appealing content, including graphics, photos, and videos.

Strategy and Analytics

• Develop and execute social media campaigns that align with overall marketing goals.
• Track, analyze, and report on social media performance metrics (e.g., engagement, reach, and follower growth).
• Stay informed about industry trends, platform updates, and emerging tools to refine strategies.

Crisis Management

• Proactively identify and address potential PR issues or negative feedback.
• Work with internal teams to craft thoughtful responses to sensitive topics.

Collaboration

• Partner with marketing, sales, and customer service teams to ensure unified messaging.
• Coordinate with design and content teams to develop creative assets for campaigns.

Skills & Competencies

• Strong understanding of major social media platforms (e.g., Instagram, Facebook, TikTok, LinkedIn, Twitter).
• Exceptional written and verbal communication skills.
• Proficiency in social media management tools (e.g., SEMrush, Hootsuite, Sprout Social, or Buffer).
• Experience with basic graphic design and video editing tools (e.g., Canva, Adobe Creative Suite).
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Creative thinker with a knack for identifying trends and producing engaging content.
• Strong organizational skills and attention to detail.

Preferred

• Experience in community management or customer service.
• Knowledge of SEO principles and content marketing strategies.
• Familiarity with social media advertising and paid campaigns.