Social Media Community Manager

SGS Consulting; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

SGS Consulting in Washington, DC seeks a seasoned Social Media/Community Manager. You will manage the content calendar, craft on-brand copy, and coordinate with media and brand teams to align with the Sincerely strategy.

You will engage audiences using Sprinklr or similar tools, produce concise posts, respond proactively, and help manage page assets and paid posts. A 3+ year track record and strong storytelling are required.

Qualifications

• 3+ years as a social media or community manager.
• Expert knowledge of social channels and latest food trends.
• Ability to meet deadlines in a fast-paced environment.
• Strong, succinct copywriting skills.
• Hands-on experience with social listening tools (Sprinklr, Sprout, Hootsuite).

Responsibilities

• Manage the content calendar, assets, copy, and scheduling.
• Create thoughtfully crafted social responses for our customers.
• Write clear, error-free content that reflects the company’s voice.
• Onboard with the media team, brand and copy teams to support larger strategy.
• Own processes to elevate brand moments when the banner is mentioned.
• Utilize Sprout’s engagement dashboard to respond to comments.
• Be the eyes and ears for the brand and share insights with leadership.
• Oversee general page management on channels (header photos, playlists).
• Help manage paid posts by pulling boost and spark codes.

Skills

Social media passion

Experience as social media manager

Channel knowledge & trends

Brand storytelling

Deadline management

Copywriting

Social listening tools

Education

BS in Marketing or Communications

Tools

Sprinklr

Sprout

Hootsuite

Microsoft Office

Outlook/Team/PowerPoint

Job description

Job Responsibilities:

Manage the entire content calendar, assets, copy, and schedulingCreate thoughtfully crafted social responses for our customers

Write clear, error‑free content that reflects the company’s voiceOnboard with the media team, brand and copy teams to understand how your role and the community manager work fits into larger Sincerely strategyOwn “Happy Path” process in partnership with CSC to understand how to elevate “winnable” brand moments where the banner is mentioned to deliver a best‑in‑class social interactionUtilize Sprout’s engagement dashboard to proactively respond to commentsBe the eyes and ears for the brand, elevate what you are seeing the community talk about and share with brand and marketing leadership

Write clear, error‑free content that reflects the company’s voiceOnboard with the media team, brand and copy teams to understand how your role and the community manager work fits into larger Sincerely strategyOwn “Happy Path” process in partnership with CSC to understand how to elevate “winnable” brand moments where the banner is mentioned to deliver a best‑in‑class social interactionUtilize Sprout’s engagement dashboard to proactively respond to commentsBe the eyes and ears for the brand, elevate what you are seeing the community talk about and share with brand and marketing leadershipOversee general page management on channels – header photos changing with seasons, keeping YouTube playlists up to date, etc.Help manage the paid posts by pulling boost and spark codes

Skills:

A passion for social media and eagerness to join a growing and close teamWorked as a social media or community manager, min 3 years’ experience

Expert knowledge on social channels and difference between them and a pulse on the latest food trendsA passion for brand storytelling and social media and the willingness to learn from other marketing professionalsThe ability to meet deadlines in a fast‑paced environment and to pivot to handle multiple projects concurrentlyExperience writing strong, succinct copy that is grammatically correctHands‑on experience with Sprinklr (or other social listening tools: Sprout, Hootsuite, etc.) Microsoft Office, Outlook, Team and PowerPoint

Expert knowledge on social channels and difference between them and a pulse on the latest food trendsA passion for brand storytelling and social media and the willingness to learn from other marketing professionalsThe ability to meet deadlines in a fast‑paced environment and to pivot to handle multiple projects concurrentlyExperience writing strong, succinct copy that is grammatically correctHands‑on experience with Sprinklr (or other social listening tools: Sprout, Hootsuite, etc.) Microsoft Office, Outlook, Team and PowerPoint

Education/Experience:

BS in Marketing or Communications