Social Impact Workforce Programs Lead

Tech Impact; Philadelphia (Philadelphia County); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical benefits coverage

PTO 15 days

10 holidays

IRA matches up to 3%

Employer-paid life insurance

Job summary

Tech Impact is seeking a Workforce Development Program Manager to lead and support the workforce development programs serving our Delaware region. This position oversees the regional workforce program team, which provides instruction, career development, and wraparound services to participants in Tech Impact's workforce development programs.

The Program Manager will play a key role in ensuring high-quality program delivery, supporting staff development, expanding program opportunities, and

Qualifications

• High School Diploma, GED, or Equivalent.
• A bachelor's degree is preferred.
• Excellent oral and written communication skills are required.
• Must be willing to maintain a flexible schedule; occasional evenings/weekends.
• Strong knowledge of Microsoft Office; experience with CRM databases and LMS is preferred.
• Experience working with individuals from diverse economic and multicultural communities is preferred.
• A minimum of 1 year experience in workforce development programs is preferred.
• A minimum of 1 year of outreach and relationship development experience is preferred.
• A minimum of 1 year experience in supervision is preferred.

Responsibilities

• Provide day-to-day oversight of tactical program delivery within the region.
• Oversee delivery of regional workforce programs: recruitment, instruction, student support, employer engagement, and job placement.
• Coordinate class schedules, staff meetings, and community events.
• Monitor program outcomes and support enrollment, retention, and placement goals.
• Escalate complex program issues as needed.
• Lead and guide a team of 2-6 staff, ensuring development and alignment with goals.
• Recruit, hire, and onboard new staff; conduct regular performance reviews.
• Support program budgets and purchasing in compliance with policies.
• Maintain policies and procedures; ensure consistency and best practices.
• Represent programs at community events to source volunteers and strengthen employer ties.
• Build partnerships with employers, nonprofits, workforce boards, and training providers.

Skills

Excellent communication

Diversity & inclusion experience

Workforce development experience

Outreach & relationship development

Supervision experience

Education

High School Diploma / GED

Bachelor's degree preferred

Tools

CRM databases

LMS

Microsoft Office (Word, Excel, PowerPoint)

Job description

Tech Impact is seeking a Workforce Development Program Manager to lead and support the workforce development programs serving our Delaware region. This position oversees the regional workforce program team, which provides instruction, career development, and wraparound services to participants in Tech Impact's workforce development programs.

The Program Manager will play a key role in ensuring high-quality program delivery, supporting staff development, expanding program opportunities, and