Workforce Development Program Manager - Wilmington DE (DE)

Tech Impact; Wilmington (DE); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Paid holidays

IRA match

Life insurance

Professional development

Job summary

Tech Impact in Wilmington, Delaware, is seeking a Workforce Development Program Manager to lead and support the Delaware region's workforce development programs. You will oversee the regional program team, provide instruction, career development, and wraparound services to participants, and build strong relationships with partners.

The role emphasizes high-quality program delivery, staff development, expanding opportunities, and alignment with Tech Impact's mission.

Qualifications

• Requires excellent oral and written communication skills.
• Bachelor’s degree preferred; high school diploma or GED accepted.
• Flexible schedule with possible evening or weekend hours.
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Experience with CRM databases and LMS is preferred.
• Experience working with diverse communities is preferred.
• Minimum 1 year in workforce development programs preferred.
• Minimum 1 year experience in outreach and relationship development.
• Minimum 1 year supervisory experience.

Responsibilities

• Provide day-to-day oversight of regional program delivery to ensure operational excellence.
• Oversee delivery of regional workforce programs including recruitment, screening, instruction, student support, and job placement assistance.
• Coordinate class schedules, staff meetings, and community events with team members.
• Monitor program outcomes and support enrollment, retention, and placement goals.
• Act as escalation point for complex program issues.

Skills

Excellent communication

CRM experience

MS Office proficiency

LMS experience

Diversity and inclusion

Staff supervision

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

CRM databases

Learning Management System (LMS)

Word

Excel

PowerPoint

Job description

Our Mission-Leverage Technology to Advance Social Impact.

We’re a passionate group at Tech Impact. We know nonprofits, technology, and how to work hard for a good cause. We invite you to join a fast-paced, growing team that provides a solid work-life balance, helping our nonprofit clients. Our team of mission-focused tech professionals who are passionate about moving the social sector forward with transformative applications of technology.

Workforce Development Program Manager

Location: Wilmington, Delaware
Position Type: Full-Time, Exempt
Application Deadline: October 15, 2026

Position Overview

Tech Impact is seeking a Workforce Development Program Manager to lead and support the workforce development programs serving our Delaware region. This position oversees the regional workforce program team, which provides instruction, career development, and wraparound services to participants in Tech Impact's workforce development programs.
The Program Manager will play a key role in ensuring high-quality program delivery, supporting staff development, expanding program opportunities, and building strong relationships with internal and external partners.

Compensation and Benefits

The Salary Range is - $60,000-$65,000
This is a full-time, exempt position with full benefits and a salary commensurate with experience.

Benefits of Working for Tech Impact

• We pay 87% of associate and dependent medical benefits and cover your out-of-pocket medical expenses.
• Paid Time Off - 15 days accrued in the first year.
• 10 Paid Holidays.
• IRA Matches up to 3% of gross salary.
• Employer-paid life insurance benefit.
• Our organization allows everyone to learn and grow to make a difference.
• Learn More About Tech Impact www.techimpact.org

Qualifications

• High School Diploma, GED, or Equivalent
• A bachelor’s degree is preferred
• Excellent oral and written communication skills are required.
• Must be willing to maintain a flexible schedule as occasional evening or weekend hours may be required.
• Strong knowledge of Microsoft Office software, specifically Word, Excel, and PowerPoint, and experience with CRM (customer relationship management) databases, and LMS (Learning Management Systems) is preferred
• Experience working with individuals from diverse economic and multicultural communities is preferred.
• A minimum of 1 year experience working in workforce development programs is preferred.
• A minimum of 1 year of outreach and relationship development experience (with clients, volunteers, employers etc.) is preferred.
• A minimum of 1 year experience in supervision is preferred.

Duties and Responsibilities

Program Management

• Provide day-to-day oversight of tactical program delivery within the region to ensure operational excellence and alignment with Tech Impact's mission and standards.
• Oversee the delivery of high-quality regional workforce programs, including applicant recruitment and screening, technical instruction, student support, volunteer coordination, employer engagement, and job placement assistance for graduates.
• Coordinate class schedules, staff meetings, and community-based events in collaboration with team members.
• Monitor program outcomes and support staff in achieving enrollment, retention, and job placement goals.
• Serve as the point of escalation for complex or sensitive program issues requiring management attention.

People Management

• Lead, support, and guide a team of 2–6 staff, ensuring engagement, competence, and alignment with organizational goals.
• Ensure that all direct reports are adequately trained to perform their duties and have opportunities for professional development on an annual basis at a minimum.
• Conduct regular performance reviews to assess staff effectiveness, provide constructive feedback, and identify opportunities for professional growth and development. Partner with leadership and human resources, extend performance issues and apply progressive discipline measures when necessary.
• Recruit, hire, and onboard new staff to ensure successful integration and effective program contribution.

Financial Management

• Support the development and management of program budgets; review Profit and Loss statements for accuracy and collaborate with the Leadership Team to identify cost-saving opportunities.
• Manage and reconcile company purchase card transactions responsibly, maintaining accurate records and ensuring full compliance with purchasing policies and procedures.

Policy & Procedures Management

• Oversee the documentation, maintenance, and continuous improvement of policies and procedures to ensure consistent operations and adherence to best practices.

Volunteer Coordination

• Represent programs at community events to source volunteers and strengthen employer ties.
• Lead volunteer coordination and logistics across programs