Workforce Development Program Manager - Philadelphia, PA (Philadelphia, PA)

Tech Impact; Philadelphia (Philadelphia County); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health benefits (medical)

Paid time off

IRA matches

Employer-paid life insurance

Professional development opportunities

Job summary

Tech Impact is seeking a Workforce Development Program Manager to lead and support workforce development programs in our Delaware region. You will oversee the regional program team, ensuring high-quality delivery, staff development, and strategic partnerships.

The role focuses on instruction, wraparound services, and job placement services for program graduates. You will manage operations, budgets, and volunteer and employer engagement, while supporting staff growth and ensuring alignment with

Qualifications

• High School Diploma, GED, or Equivalent.
• Bachelor’s degree preferred.
• Excellent oral and written communication skills are required.
• Must be willing to maintain a flexible schedule, including occasional evenings or weekends.
• Strong knowledge of Microsoft Office, Word/Excel/PowerPoint, CRM databases, and LMS is preferred.
• Experience with diverse communities and workforce development programs is preferred.
• At least 1 year of experience in workforce development and outreach/relationship development is preferred.
• At least 1 year of supervision experience is preferred.

Responsibilities

• Provide day-to-day oversight of tactical program delivery within the region to ensure operational excellence.
• Oversee delivery of regional workforce programs including recruitment, instruction, student support, volunteer coordination, and job placement for graduates.
• Coordinate class schedules, staff meetings, and community events with team.
• Monitor program outcomes and support enrollment, retention, and placement goals.
• Serve as the escalation point for complex program issues.

Skills

Communication skills

MS Office

CRM

LMS

Supervisory experience

Outreach & relationship development

Diversity & inclusion experience

Flex scheduling

Education

High School Diploma / GED

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

CRM databases

LMS (Learning Management Systems)

Job description

Our Mission-Leverage Technology to Advance Social Impact. We’re a passionate group at Tech Impact. We know nonprofits, technology, and how to work hard for a good cause. We invite you to join a fast-paced, growing team that provides a solid work-life balance, helping our nonprofit clients. Our team of mission-focused tech professionals who are passionate about moving the social sector forward with transformative applications of technology.

Workforce Development Program Manager

Location: Philadelphia, PA
Position Type: Full-Time, Exempt
Application Deadline: October 15, 2026

Position Overview

Tech Impact is seeking a Workforce Development Program Manager to lead and support the workforce development programs serving our Delaware region. This position oversees the regional workforce program team, which provides instruction, career development, and wraparound services to participants in Tech Impact’s workforce development programs. The Program Manager will play a key role in ensuring high-quality program delivery, supporting staff development, expanding program opportunities, and building strong relationships with internal and external partners.

Compensation and Benefits

The Salary Range is - $60,000-$65,000
This is a full-time, exempt position with full benefits and a salary commensurate with experience.

Benefits of Working for Tech Impact

• We pay 87% of associate and dependent medical benefits and cover your out-of-pocket medical expenses.
• Paid Time Off - 15 days accrued in the first year.
• 10 Paid Holidays.
• IRA Matches up to 3% of gross salary.
• Employer-paid life insurance benefit.
• Our organization allows everyone to learn and grow to make a difference.
• Learn More About Tech Impact www.techimpact.org

Qualifications

• High School Diploma, GED, or Equivalent
• A bachelor’s degree is preferred
• Excellent oral and written communication skills are required.
• Must be willing to maintain a flexible schedule as occasional evening or weekend hours may be required.
• Strong knowledge of Microsoft Office software, specifically Word, Excel, and PowerPoint, and experience with CRM (customer relationship management) databases, and LMS (Learning Management Systems) is preferred
• Experience working with individuals from diverse economic and multicultural communities is preferred.
• A minimum of 1 year experience working in workforce development programs is preferred.
• A minimum of 1 year of outreach and relationship development experience (with clients, volunteers, employers etc.) is preferred.
• A minimum of 1 year experience in supervision is preferred.

Duties and Responsibilities

Program Management

• Provide day-to-day oversight of tactical program delivery within the region to ensure operational excellence and alignment with Tech Impact’s mission and standards.
• Oversee the delivery of high-quality regional workforce programs, including applicant recruitment and screening, technical instruction, student support, volunteer coordination, employer engagement, and job placement assistance for graduates.
• Coordinate class schedules, staff meetings, and community-based events in collaboration with team members.
• Monitor program outcomes and support staff in achieving enrollment, retention, and job placement goals.
• Serve as the point of escalation for complex or sensitive program issues requiring management attention.

People Management

• Lead, support, and guide a team of 2–6 staff, ensuring engagement, competence, and alignment with organizational goals.
• Ensure that all direct reports are adequately trained to perform their duties and have opportunities for professional development on an annual basis at a minimum.
• Conduct regular performance reviews to assess staff effectiveness, provide constructive feedback, and identify opportunities for professional growth and development. Partner with leadership and human resources, ***???
• Recruit, hire, and onboard new staff to ensure successful integration and effective program contribution.

Financial Management

• Support the development and management of program budgets; review Profit and Loss statements for accuracy and collaborate with the Leadership Team to identify cost‑saving opportunities.
• Manage and reconcile company purchase card transactions responsibly, maintaining accurate records and ensuring full compliance with purchasing policies and procedures.

Policy & Procedures Management

• Oversee the documentation, maintenance, and continuous improvement of policies and procedures to ensure consistent operations and adherence to best practices.

Volunteer Coordination

• Represent programs at community events to source volunteers and strengthen employer ties.
• Lead volunteer coordination and logistics across programs.
• Recruit and manage volunteer relationships; identify and solicit volunteers for program activities.
• Support volunteers in delivering Friday Session training.
• Support mentor/mentee relationships during program delivery.
• Prioritize volunteer opportunities based on strategic partnerships with students and program needs.

Student and Program Support

• Provide consultation and wraparound support; initiate referrals for specialized services.
• Coordinate program milestones (orientation, graduation, etc.) to foster community and engagement.
• Facilitate one‑on‑one progress check‑ins during the program.
• Review Individual Service Strategy (ISS) notes; address concerns and identify improvements.
• Organize and deliver resources that prepare students for workforce readiness

• Review Individual Service Strategy (ISS) notes; address concerns and identify improvements
• Partner with the national team to engage alumni through ongoing communication, events, and meetups, fostering a vibrant and connected graduate community.

Program Admissions Support

• Support the student selection process by participating in group and individual interviews and by providing feedback on candidates.
• Support student recruitment efforts by engaging prospective students, participating in outreach activities, and collaborating with internal teams to promote program awareness and increase enrollment.
• Support the onboarding of students in Workforce Development Programs by collecting required documentation, demographic information, and other data in alignment with grant requirements and local policies.

Local Relationships

• Work closely with program leadership to build and sustain strategic partnerships across the region - including employers, volunteers, community partners, workforce boards, and post‑secondary training providers - to expand program reach, boost enrollment, increase funding, and create clear pathways to employment.
• Represent Tech Impact at speaking engagements, community outreach events, and conferences to advocate for support from potential partners and to recruit potential students, volunteers, and employers.
• Cultivate and formalize partnerships with nonprofit and community service providers to coordinate wraparound supports that enhance student retention, completion, and job placement outcomes.

Grant Reporting

• Provide guidance and support