Soccer-Driven Customer Success Specialist

Veo Technologies; Miami (NM); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Lunch covered

Health insurance

3 weeks vacation

Job summary

Veo Technologies in Miami is seeking a Customer Success professional to support coaches, players, and fans with Veo’s AI-powered sports camera and analytics ecosystem. You’ll join a team dedicated to turning on-pitch moments into reliable proof and helping customers maximize value from recordings.

As part of the Miami Customer Support team, you’ll respond to inquiries across email, phone, and chat, resolve standard tickets, and maintain high satisfaction while meeting KPIs.

Qualifications

• Experience in customer-facing roles.
• Experience with tech support and/or product support.
• Excellent written communication skills.
• Interest in Soccer
• Passionate about helping people and making them succeed.
• Solution-oriented mindset and a structured approach to work.
• Familiarity with customer service tools is an advantage.
• You thrive in a fast-paced environment, we are growing by the hour and you are someone who can cope with constant change.
• Interest in sports is a plus.

Responsibilities

• Respond to customer requests clearly and comprehensively via email, phone, and chat.
• Support the second line team by resolving general tickets and only forwarding the complex ones to the next level.
• Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction.
• Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels.
• Provide feedback for optimizing the processes that we currently work with.

Skills

Written communication

Customer-facing

Tech support

Product support

Soccer interest

Helping others

Problem solving

Tools familiarity

Adaptability

Sports interest

Tools

N/A

Job description

Veo Technologies in Miami is seeking a Customer Success professional to support coaches, players, and fans with Veo’s AI-powered sports camera and analytics ecosystem. You’ll join a team dedicated to turning on-pitch moments into reliable proof and helping customers maximize value from recordings.

As part of the Miami Customer Support team, you’ll respond to inquiries across email, phone, and chat, resolve standard tickets, and maintain high satisfaction while meeting KPIs.