Vision AI Customer Success & Adoption Specialist

Everseen; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Everseen is seeking a Customer Success Analyst to drive user adoption of Vision AI solutions and onboard end-users across client teams.

You will lead trainings, run adoption campaigns, and collaborate with CSMs to translate user feedback into product requests while delivering clear usage insights and dashboards.

Travel up to 50% is expected as you engage on-site with retailers, focusing on turning usage data into measurable value and ensuring client success outcomes.

Qualifications

• 1-3 years of experience in a Customer Success, Retail Management or Training and Enablement role.
• Strong presentation and facilitation skills—comfortable commanding a room and explaining technical concepts to non-technical users.
• High proficiency in organizing and interpreting usage metrics using tools like Excel or Power BI.
• Exceptional written communication skills for drafting clear, friendly, and structured user guides.
• A proactive, empathetic, and problem-solving mindset.
• Willingness to travel up to 50% to customer sites.

Responsibilities

• Lead interactive training sessions, workshops, and live webinars to onboard and upskill client end-users.
• Conduct direct adoption check-ins with key client user groups to gather qualitative feedback and address usage blockers.
• Serve as the primary customer-facing specialist for functional product questions, best practices, and daily workflow optimization.
• Identify low-engagement user segments through data and execute direct outreach campaigns to re-engage them.
• Create, host, and distribute localized educational content, video walkthroughs, and how-to guides directly to client teams.
• Partner with client-side champions to establish internal peer-enablement programs.
• Co-present adoption insights and usage trends alongside Customer Success Managers during client meetings and QBRs.
• Translate end-user feedback into structured feature requests for Product and Engineering teams.
• Monitor user engagement KPIs and build easily digestible usage dashboards.
• Translate complex system analytics into clear, value-focused stories showing client efficiency gains.

Skills

Presentation skills

Data interpretation

Customer engagement

Travel willingness

Tools

Excel

Power BI

Job description

Everseen is seeking a Customer Success Analyst to drive user adoption of Vision AI solutions and onboard end-users across client teams.

You will lead trainings, run adoption campaigns, and collaborate with CSMs to translate user feedback into product requests while delivering clear usage insights and dashboards.

Travel up to 50% is expected as you engage on-site with retailers, focusing on turning usage data into measurable value and ensuring client success outcomes.