Customer Support Specialist

Veo Technologies APS; Miami (FL); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Flat organization with heard voice

Autonomy and freedom to find solutions

Meaningful work in sports

Social gatherings and international環境

Job summary

Veo Technologies APS is hiring for a Customer Success role in Miami. You will be part of our Customer Support team, engaging customers via email, phone, and chat, and assisting the second line with tickets.

You’ll operate within two streams and help ensure high satisfaction while feeding back insights to improve processes. Experience in customer-facing roles and excellent written communication are valued, as is an interest in sports.

Qualifications

• Excellent written communication skills.
• Experience in customer-facing roles.
• Ability to thrive in a fast-paced environment.
• Interest in sports is a plus.
• Familiarity with customer service tools is an advantage.

Responsibilities

• Respond to customer requests via emails, phone, and chat as a front line supporter.
• Support the second line team by resolving general tickets and escalate complex cases.
• Adhere to KPIs for low response time, low backlog, and high customer satisfaction.
• Provide feedback within the support team and to improve processes and escalation flows.

Skills

Customer service

Written communication

Customer-facing roles

Fast-paced environment

Sports interest

Tools familiarity

Job description

• There is a big global interest for our product, and to supercharge the potential we are now hiring the best customer service talent for our Customer Success team
• At the heart of our strategy is to keep customers happy and guide them to get the most out of being a Veo customer
• We help them with any issues they have and proactively engage them to do the best possible recordings
• Be a part of our morning or afternoon shift
• Respond to customer requests in a clear and comprehensive manner as a front line supporter. We operate via emails, phone and chat
• Support the second line team by resolving general tickets and only forwarding the complex ones to the next level
• Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction
• Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels
• Provide feedback for optimizing the processes that we currently work with
• Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Veo
• Veo value results over process. Now this might sound innocent enough, but in Veo, this is really lived. All processes are questioned, as they should be!
• What can you expect when you are welcomed onboard? You get to work with our super cool Customer Success team spread across 2 streams: Customer Support & Retention, and 2 locations: Copenhagen and Miami
• You will be a part of the Customer Support team in Miami. You will be a part of our accelerating growth journey in a modern scale up company with a revolutionary product that is impacting so many sporting careers and lives

Benefits

• A great workplace with cool international colleagues and a flat organization where everyone will be heard
• Autonomy and freedom to find the approaches and best solutions for problems
• Meaningful work that makes a real difference in the world of sports
• Recognition for innovation and excellence
• Social gatherings: We go sailing, climbing, and dining together as often as we can
• Flexibility and versatility in day-to-day work, there are no boring days at Veo!
• Possibility to work in a cool international environment

• Familiarity with customer service tools is an advantage
• Interest in sports is a plus
• Solution-oriented mindset and a structured approach to work
• You thrive in a fast-paced environment, we are growing by the hour and you are someone who can cope with constant change
• Excellent written communication skills
• Interest in Soccer
• Experience in customer-facing roles
• Passionate about helping people and making them succeed
• Experience with tech support and/or product support