Team Support Specialist

Soccer Village; Blue Ash (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Soccer Village in Blue Ash, OH is seeking a customer service professional with a passion for soccer to join our in-office team. You will engage with customers, clubs, and players to ensure smooth orders, accurate updates, and a positive experience.

The role emphasizes excellent communication, a customer-first attitude, and the ability to juggle multiple tasks in a fast-paced sports environment. Soccer knowledge and enthusiasm are highly valued, with bilingual English/Spanish encouraged but not

Qualifications

• High school diploma or GED required.
• Strong knowledge of soccer or sports.
• At least 2 years of experience in customer service.
• Bilingual English/Spanish encouraged, but not required.

Responsibilities

• Deliver outstanding service via phone, email, and chat with professionalism.
• Support soccer clubs by building relationships with uniform coordinators and managing club accounts.
• Coordinate orders and updates; keep customers informed and resolve issues quickly.

Skills

Excellent communication

Customer-first mindset

Energetic attitude

Adaptable & resilient

Multitasking

Active listening

Detail-oriented

Education

High school diploma or GED

Tools

Team Hub system

Job description

Position Type: Full-time, M-F, In-office (not remote)

Location: Blue Ash, OH

We highly encourage bilingual English/Spanish speakers to apply!

Customer Service Role – Soccer Focus

Are you passionate about sports and thrive in a team environment? Whether your passion is soccer or any sport, we’re looking for energetic, driven, team-oriented individuals who love athletics and delivering great customer experiences.

This isn’t your typical customer service role. You’ll be at the heart of a sports-driven environment where your knowledge of the game helps teams, clubs, and players succeed both on and off the field.

What You’ll Do

As a key member of our team, you’ll help create a seamless and positive experience for our customers:

• Deliver Outstanding Service: Assist customers via phone, email, chat, always with professionalism and enthusiasm
• Support Soccer Clubs: Build relationships with uniform coordinators and manage club accounts with accuracy and care
• Coordinate Orders & Updates: Keep customers informed, resolve issues quickly, and ensure orders are processed smoothly
• Be a Team Hub Expert: Manage and update products within our Team Hub system while providing feedback for improvements
• Collaborate with Sales: Support inventory checks, order processing, and follow-ups on customer inquiries
• Handle Key Transactions: Accurately enter credit memos, refunds, payments, and promotional/store orders

What You Bring

We’re looking for candidates who combine sports knowledge with a passion for helping others:

• Soccer Enthusiast: Strong knowledge and passion for soccer or sports are highly preferred
• Excellent Communicator: Clear, professional verbal and written communication skills
• Customer-First Mindset: You genuinely enjoy solving problems and helping people
• Positive & Energetic Attitude: You bring enthusiasm to every interaction
• Adaptable & Resilient: Thrive in a fast-paced environment and handle challenges with ease
• Strong Multitasker: Able to manage multiple priorities without missing details
• Active Listener: Understand customer needs and respond thoughtfully
• Detail-Oriented: Accuracy matters; you take pride in getting it right
• Growth-Oriented: Always looking for ways to improve and learn
• Bilingual: Ability to fluently speak bothEnglish and Spanish is highly desired, but not required

Why Join Us?

• Be part of a sports-driven culture that values teamwork and passion
• Work in a dynamic, high-energy environment connected to the game you love
• Grow your career with new opportunities and skill development
• Make a real impact supporting teams, players, and communities

Minimum Qualifications:

High school diploma or GED required.

Strong knowledge of soccer or sports.

At least 2 years of experience in customer service.

Soccer Village celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply.