SOC TechOps Administrator I – 24/7 Onsite (TS/SCI w/ FSP)

Piper Companies; Redmond (WA); On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401k

Sick Leave

Paid Holidays

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts.

This position will be onsite in Redmond, WA and requires a TS/SCI clearance with Full Scope Polygraph!

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph required.
• Bachelor’s Degree in a related field or equivalent IT training and hands-on experience.
• Strong customer service mindset and communication skills.
• Ability to work in a fast-paced environment with shifting priorities.
• Strong troubleshooting, debugging, and problem-solving skills.
• Ability to work under pressure in time-sensitive outage scenarios.
• Strong written and verbal communication skills.
• Willingness to support shift work in a 24/7 operational environment.

Responsibilities

• Monitor deployment flow, reporting operability and escalating issues as needed.
• Identify volume drivers and coordinate with feature teams to drive fixes.
• Execute documented deployment scripts and operational procedures.
• Coordinate restoration actions with cross-functional teams during outages.
• Support outage restoration efforts in accordance with SLAs and procedures.
• Document all investigative and recovery actions for audit and root cause analysis purposes.
• Identify and implement recovery actions in collaboration with engineering teams.
• Troubleshoot and debug system issues to mitigate service disruptions.
• Update standard operating procedures and technical documentation as needed.
• Support secure work area operations including hardware deployments and maintenance.

Skills

Customer service

Communication skills

Troubleshooting

Outage response

Education

Bachelor's degree

Job description

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts.

This position will be onsite in Redmond, WA and requires a TS/SCI clearance with Full Scope Polygraph!