TechOps Administrator - Azure & 365 (TS/SCI, 24/7)

Piper Companies; Redmond (WA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid Time Off (PTO)

401k

Sick leave

Holiday benefits

Job summary

Zachary Piper Solutions in Redmond, WA is seeking a TechOps Administrator I to join the Secure Operations Centers team. You will support end-to-end operations for Azure core and Office365, ensuring 24x7x365 service availability and responding quickly to outages.

The role requires an active TS/SCI with FS Poly, a BA/BS in IT or related field, strong customer service and communications, and willingness to work shifts.

Qualifications

• Active TS/SCI clearance with FS Poly
• Excellent customer service focus
• Bachelor's degree in a related IT field or equivalent experience
• Able to adapt to a fast-paced environment with changing priorities
• Able to perform under deadline pressure and in outage scenarios
• Strong written and verbal English communication skills
• Willingness to work 24/7 shift rotations

Responsibilities

• Monitor deployment flow and report status; escalate issues to deploying teams
• Drive fixes with feature teams for volume drivers
• Execute documented deployment scripts and procedures
• Coordinate restoration actions with other teams
• Support outage restoration per SLAs and procedures
• Document investigative and restorative actions for audit and RCA
• Identify recovery levers with feature teams
• Apply troubleshooting and debugging to mitigate outages
• Update SOPs and technical training guides as needed
• Assist in hardware deployments and secure work area operations

Skills

TS/SCI with FS Poly

Customer service

English communication

Shift work

Adaptability

Time-sensitive outage handling

Education

Bachelor's Degree in IT or related field

Job description

Zachary Piper Solutions in Redmond, WA is seeking a TechOps Administrator I to join the Secure Operations Centers team. You will support end-to-end operations for Azure core and Office365, ensuring 24x7x365 service availability and responding quickly to outages.

The role requires an active TS/SCI with FS Poly, a BA/BS in IT or related field, strong customer service and communications, and willingness to work shifts.