Secure SOC TechOps Administrator I

Piper Companies; Atlanta (GA); On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401k plan

Paid holidays

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) delivering 24x7x365 operational support for Azure core and Office 365 platforms. The role focuses on maintaining system availability and assisting in outage response and recovery.

This onsite role in Atlanta, GA requires a TS/SCI Full Scope Polygraph. You will monitor deployments, respond to outages, document actions, and collaborate with engineering teams to sustain production systems.

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph required.
• Bachelor’s Degree in IT or related field or equivalent experience.
• Strong customer service mindset and communication skills.

Responsibilities

• Monitor deployment flow and escalate issues as needed.
• Identify volume drivers and coordinate fixes with feature teams.
• Execute deployment scripts and operational procedures.
• Coordinate restoration actions with cross-functional teams during outages.
• Support outage restoration per SLAs and procedures.
• Document investigative and recovery actions for audits.
• Identify and implement recovery actions with engineering teams.
• Troubleshoot and debug system issues to prevent disruptions.
• Update SOPs and technical documentation as needed.
• Support secure work area operations and equipment issues.

Skills

TS/SCI clearance

Troubleshooting

Communication skills

Shift work flexibility

Customer service mindset

Education

Bachelor's Degree or equivalent

Job description

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) delivering 24x7x365 operational support for Azure core and Office 365 platforms. The role focuses on maintaining system availability and assisting in outage response and recovery.

This onsite role in Atlanta, GA requires a TS/SCI Full Scope Polygraph. You will monitor deployments, respond to outages, document actions, and collaborate with engineering teams to sustain production systems.