SOC TechOps Administrator I (TS/SCI Cleared)

Zachary Piper Solutions; Redmond (WA); On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401k

Sick leave

Paid holidays

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The on-site role in Redmond, WA requires a TS/SCI clearance with Full Scope Polygraph and involves deployment support, outage response, and recovery tasks.

Responsibilities include monitoring deployment flow, coordinating restoration actions, and documenting investigative efforts for audits.

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph required.
• Bachelor’s Degree in a related field or equivalent combination of IT training and hands-on experience.
• Strong customer service mindset and communication skills.
• Ability to work in a fast-paced environment with shifting priorities.
• Strong troubleshooting, debugging, and problem-solving skills.
• Ability to work under pressure in time-sensitive outage scenarios.
• Strong written and verbal communication skills.
• Willingness to support shift work in a 24/7 operational environment.

Responsibilities

• Monitor and report on deployment flow, ensuring operational functionality and escalating issues as needed
• Identify volume drivers and coordinate with feature teams to drive fixes
• Execute documented deployment scripts and operational procedures
• Coordinate restoration actions with cross-functional teams during outages
• Support outage restoration efforts in accordance with SLAs and established procedures
• Document all investigative and recovery actions for audit and root cause analysis purposes
• Identify and implement recovery actions in collaboration with engineering teams
• Troubleshoot and debug system issues to mitigate service disruptions
• Update standard operating procedures and technical documentation as needed
• Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues

Skills

TS/SCI clearance

Customer service mindset

Strong communication

Work under pressure

Shift work capable

Education

Bachelor’s degree or equivalent IT experience

Job description

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The on-site role in Redmond, WA requires a TS/SCI clearance with Full Scope Polygraph and involves deployment support, outage response, and recovery tasks.

Responsibilities include monitoring deployment flow, coordinating restoration actions, and documenting investigative efforts for audits.