174400 - TechOps Administrator I (Full Scope Polygraph Clearance)

Piper Companies; Redmond (WA); On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401k

Sick Leave

Paid Holidays

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts.

This position will be onsite in Redmond, WA and requires a TS/SCI clearance with Full Scope Polygraph!

Qualifications

• Active TS/SCI clearance with Full Scope Polygraph required.
• Bachelor’s Degree in a related field or equivalent IT training and hands-on experience.
• Strong customer service mindset and communication skills.
• Ability to work in a fast-paced environment with shifting priorities.
• Strong troubleshooting, debugging, and problem-solving skills.
• Ability to work under pressure in time-sensitive outage scenarios.
• Strong written and verbal communication skills.
• Willingness to support shift work in a 24/7 operational environment.

Responsibilities

• Monitor deployment flow, reporting operability and escalating issues as needed.
• Identify volume drivers and coordinate with feature teams to drive fixes.
• Execute documented deployment scripts and operational procedures.
• Coordinate restoration actions with cross-functional teams during outages.
• Support outage restoration efforts in accordance with SLAs and procedures.
• Document all investigative and recovery actions for audit and root cause analysis purposes.
• Identify and implement recovery actions in collaboration with engineering teams.
• Troubleshoot and debug system issues to mitigate service disruptions.
• Update standard operating procedures and technical documentation as needed.
• Support secure work area operations including hardware deployments and maintenance.

Skills

Customer service

Communication skills

Troubleshooting

Outage response

Education

Bachelor's degree

Job description

Zachary Piper Solutions is seeking a TechOps Administrator I to support a Secure Operations Center (SOC) environment delivering 24x7x365 operational support for Azure core and Office 365 platforms. The TechOps Administrator I will play a key role in maintaining system availability, supporting deployments, and assisting in outage response and recovery efforts. This position will be onsite in Redmond, WA and requires a Ts/SCI clearance with Full Scope Polygraph!

Responsibilities of the TechOps Administrator I:

• Monitor and report on deployment flow, ensuring operational functionality and escalating issues as needed
• Identify volume drivers and coordinate with feature teams to drive fixes
• Execute documented deployment scripts and operational procedures
• Coordinate restoration actions with cross-functional teams during outages
• Support outage restoration efforts in accordance with SLAs and established procedures
• Document all investigative and recovery actions for audit and root cause analysis purposes
• Identify and implement recovery actions in collaboration with engineering teams
• Troubleshoot and debug system issues to mitigate service disruptions
• Update standard operating procedures and technical documentation as needed
• Support secure work area operations including hardware deployments, escorting maintenance personnel, and troubleshooting equipment issues

Qualifications of the TechOps Administrator I:

• Active TS/SCI clearance with Full Scope Polygraph required
• Bachelor’s Degree in a related field or equivalent combination of IT training and hands-on experience
• Strong customer service mindset and communication skills
• Ability to work in a fast-paced environment with shifting priorities
• Strong troubleshooting, debugging, and problem-solving skills
• Ability to work under pressure in time-sensitive outage scenarios
• Strong written and verbal communication skills
• Willingness to support shift work in a 24/7 operational environment

Compensation for the TechOps Administrator I:

• Salary: Up to $130,000 based on experience
• Comprehensive Benefits: Medical, Dental, Vision, PTO, 401k, Sick Leave, and Paid Holidays

This job opens for applications on March 18, 2026.