TechOps Admin I — TS/SCI, Azure & Office365 24/7 SOC

Piper Companies; Maryland; On-site; USD 126,000 - 154,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k

Holiday benefits

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I for our Annapolis Junction, MD office. The role supports the Secure Operations Centers in delivering 24x7x365 IT operations for Azure and Office365, handling deployments, incident response, and restoration actions.

The ideal candidate holds an active TS/SCI with FS Poly, has strong customer service skills, and can work in a fast-paced environment with shifting priorities. Bachelor’s degree or equivalent IT experience is required.

Qualifications

• Must hold an active TS/SCI with FS Poly.
• Bachelor’s degree in a related field or equivalent IT experience.
• Able to adapt to a fast-moving environment with shifting priorities.
• Excellent customer service and written/oral communication.

Responsibilities

• Monitor deployment flow, ensure operations; escalate issues promptly.
• Drive fixes with feature teams for volume drivers.
• Execute deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration per SLAs and procedures.
• Document investigations and restorations for audits and RCAs.
• Identify recovery levers with feature teams.
• Apply troubleshooting to mitigate outages and outages.
• Update SOPs and training guides as needed.
• Assist in hardware deployments and secure work area operations.

Skills

Active TS/SCI with FS Poly

Customer service excellence

Written and spoken English

Ability to work under deadline

Adaptability in fast-paced environment

Clear communication

Shift work readiness (24/7)

Education

Bachelor’s Degree in related field

Job description

Zachary Piper Solutions is seeking a TechOps Administrator I for our Annapolis Junction, MD office. The role supports the Secure Operations Centers in delivering 24x7x365 IT operations for Azure and Office365, handling deployments, incident response, and restoration actions.

The ideal candidate holds an active TS/SCI with FS Poly, has strong customer service skills, and can work in a fast-paced environment with shifting priorities. Bachelor’s degree or equivalent IT experience is required.