SOC Standards Manager — Operations & Training Lead

Sun Country, Inc.; Minneapolis (MN); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health plan options (PPO/HSA/FSA)

Travel privileges for employee family

401(k) match

Paid Time Off

Paid holidays

Life and AD&D Insurance

Employee Assistance Program (EAP)

Fitness incentive

Job summary

Sun Country Airlines is seeking a Manager of SOC Standards to lead development, implementation, and maintenance of standardized SOC processes, training programs, and career development paths. You will guide Duty Manager and SOC Coordinator teams and partner with SOC leaders to align manuals, checklists, and training across Dispatch, Crew Scheduling, Maintenance, and other operations areas.

The role requires strong leadership, deep knowledge of SOC operations, and experience driving

Qualifications

• 5+ years in airline operations, SOC/OCC/Dispatch or similar.
• Strong knowledge of SOC, irregular operations, delay management.
• Excellent written and verbal communication; ability to develop procedures and training materials.
• Ability to learn operating systems, manuals, and training platforms.

Responsibilities

• Develop, maintain, and improve SOC policies, procedures, manuals, checklists, and quick references.
• Design and maintain training curriculum for Duty Manager and SOC Coordinator teams.
• Conduct initial and recurrent training for SOC Duty Managers and SOC Coordinators.
• Implement new policies in coordination with senior SOC leadership.
• Own the SOC Manual and Delay Management Manual updates and communications.
• Develop event call procedures and escalation guidance for irregular operations.
• Support Emergency Response Manager with SOC readiness activities.
• Collaborate with Dispatch, Crew Scheduling, Maintenance, AOG, and others to reflect cross-functional processes.
• Lead merger/acquisition readiness with standardized procedures and training materials.
• Map current and future-state processes, identify gaps, and support integration efforts.

Skills

SOC operations

Emergency response

Leadership

Cross-functional coordination

Education

Bachelor’s degree in aviation/business/operations

Tools

Microsoft Office

Job description

Sun Country Airlines is seeking a Manager of SOC Standards to lead development, implementation, and maintenance of standardized SOC processes, training programs, and career development paths. You will guide Duty Manager and SOC Coordinator teams and partner with SOC leaders to align manuals, checklists, and training across Dispatch, Crew Scheduling, Maintenance, and other operations areas.

The role requires strong leadership, deep knowledge of SOC operations, and experience driving