SOC Operations Manager: Flight Planning & Crew Coordination

LV Aero, LLC; Smyrna, Northern (TN, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Contour is a long-established aviation services company recruiting an experienced operations supervisor to oversee System Operations Control staffing, crew scheduling, and regulatory compliance. The role emphasizes safety, integrity, and customer-focused leadership within a fast-paced environment.

You will manage SOC staffing, ensure training records, coordinate crew travel, and run payroll/benefit reporting while maintaining strong cross-functional relationships across the organization.

Qualifications

• Be at least 23 years of age.
• Possess a FAA Aircraft Dispatcher Certificate or have aviation operational experience.
• Must have a valid driver license and a good driving record.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must pass a DOT-required pre-employment drug screening and random testing per FAA and Company rules.
• Ability to pass a 10-year work history background check and TSA checks.
• High School diploma or GED required; college degree preferred.
• Extensive familiarity with FARs, aviation weather, and flight planning.
• Minimum of one year in aviation or related industry.
• Proficient in MS Office; Rockwell Collins FOS familiarity preferred.

Responsibilities

• Exercise authority for initiation, preflight planning, delay, and cancellation of every flight.
• Oversee crew member scheduling, assignments, rest requirements, and training/maintenance tasks.
• Maintain staffing of SOC personnel for safe, compliant operations.
• Ensure completeness and accuracy of flight coordinators’ training and qualification records.
• Conduct performance reviews for flight coordinators.
• Schedule flight coordinators for continuous coverage with qualified personnel.
• Maintain current System Operations Control reference materials.
• Oversee crew planning, including daily scheduling of crews and coordinators.
• Coordinate flight crew travel, ground transportation, and hotels.
• Ensure compliance with 14 CFR 135.263, 135.267, and 135.267(c).
• Designate PIC and SIC for each flight; ensure minimum crew on each flight.
• Perform flight locating procedures as per Company policy.
• Serve as point of contact for accounting communications.
• Administer SOC payroll and benefit reporting; ensure timely submissions.
• Track aircraft usage and prepare owner summaries.
• Perform other duties as assigned by leadership.

Skills

Leadership

Interpersonal skills

Organizational skills

Communication skills

Team coordination

Analytical math

Education

FAA Aircraft Dispatcher Certificate

High School diploma or GED

College degree preferred

Tools

Microsoft Office 365

Excel

Word

Outlook

Rockwell Collins FOS

Job description

Contour is a long-established aviation services company recruiting an experienced operations supervisor to oversee System Operations Control staffing, crew scheduling, and regulatory compliance. The role emphasizes safety, integrity, and customer-focused leadership within a fast-paced environment.

You will manage SOC staffing, ensure training records, coordinate crew travel, and run payroll/benefit reporting while maintaining strong cross-functional relationships across the organization.