SOC Duty Manager: Lead Flight Operations

Sun Country; Minneapolis (MN); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

PPO and high-deductible health plans

Health savings accounts (HSA and FSA)

Starting day one free standby and  and

401(k) match

Paid Time Off

Paid holidays

Life and AD&D Insurance

Employee Assistance Program

Fitness incentive

Stop Smoking Support

Job summary

Sun Country Airlines is seeking a SOC Duty Manager to oversee the System Operations Center, ensuring safe, coordinated, and compliant daily flight operations from Minneapolis, MN.

Responsibilities include coordinating with Crew Services, Dispatch, and Maintenance, managing disruptions, and ensuring on-time performance and customer satisfaction in a fast-paced environment. On-site role with full-time benefits.

Qualifications

• 3-5 years of airline operations experience.
• Previous SOC experience (Duty Manager, Dispatcher, Crew Schedule Supervisor).
• Excellent communication skills, both verbal and written.
• Ability to work effectively with minimal supervision in stressful situations.
• Proficiency in Microsoft Office.
• Ability to work effectively in a team environment.

Responsibilities

• Proactively manage daily flight operations within the System Operations Control Center to ensure the daily operations are conducted in the most efficient manner, while ensuring safety and compliance requirements and customer satisfaction.
• Coordinate with Crew Services, Dispatch, Maintenance Control, Maintenance Planning, Charters, and other stakeholders on cancellations, consolidations, special stops, delays, ferry flights, and other matters of day-to-day operations.
• Provide the tactical operational oversight necessary to achieve company determined safety, on time performance, and customer satisfaction goals.
• Monitor the short-term schedule to verify that the aircraft are routed in an efficient and effective manner based on route requirements and technical operation’s needs.
• Develop and implement disruption recovery plans during abnormal operations and delay situations, which are focused on safety, customer needs, and customer satisfaction.
• Process daily operation reports.
• Ensure compliance with all delay checklists.
• Communicate and coordinate operational irregularities to appropriate departments.
• Facilitate daily and irregular operation calls when appropriate.
• Seek availability of carriers to provide sub-service when necessary; updates and maintains sub-service database.
• Assist sales with flight times, performance, aircraft/crew routings, flight numbering, and customer contact and flight coordination.
• Primary liaison to charter operators and government agencies regarding aircraft delays.
• Demonstrate solid leadership skills in a fast-paced environment by remaining focused, calm, and even-tempered.
• Any other duties assigned by management.

Skills

Airline operations

SOC experience

Communication skills

Stress management

Microsoft Office

Team player

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

Sun Country Airlines is seeking a SOC Duty Manager to oversee the System Operations Center, ensuring safe, coordinated, and compliant daily flight operations from Minneapolis, MN.

Responsibilities include coordinating with Crew Services, Dispatch, and Maintenance, managing disruptions, and ensuring on-time performance and customer satisfaction in a fast-paced environment. On-site role with full-time benefits.