Charter Operations Coordinator (Onsite Minneapolis)

Sun Country; Minneapolis, Northern (MN, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

PPO & HDHP

HSA & FSA

Standby & travel privileges

401(k) match

Paid Time Off

Paid holidays

Life & AD&D Insurance

Employee Assistance Program

Fitness incentive

Job summary

Sun Country Airlines in Minneapolis, MN is seeking a Charter Operations Agent to join the SOC team, delivering timely information to flight dispatch, maintenance, vendors, and the SOC Duty Manager while ensuring high-quality customer service.

The role requires an associate degree or airline experience, strong communication and organizational skills, and MS Office proficiency. This is a full-time, onsite position with benefits from day one.

Qualifications

• Associates degree or relevant work experience.
• 1+ year of related airline experience.
• Excellent written and verbal communication skills.
• Strong organizational and problem-solving skills.
• Ability to work effectively with minimal supervision under stressful situations.
• Intermediate knowledge of Microsoft applications (Excel, Word, OneNote, Teams).
• Ability to prioritize, pivot and multitask in a rapidly evolving airline operations environment.

Responsibilities

• Answer calls from clients, vendors and charter representatives while maintaining a high level of professionalism.
• Monitor charter flight activity and communicate movement and delay notices to clients and vendors in a timely manner.
• Maintain control and confidentiality of client manifests and sensitive information.
• Upload and disseminate passenger manifests for charters as necessary.
• Collaborate in developing the execution of irregular operations within the Charter Desk Lead and SOC.
• Confirm services and transitions arranged for charter operations.
• Perform tasks per Sun Country policies while maintaining safety and integrity.
• Other duties as assigned by management.

Skills

Associates degree or relevant work exp

Airline industry experience

Excellent communication

Organizational skills

Problem solving

MS Office proficiency

Multitasking under pressure

Education

Associates degree or relevant work experience

Tools

Navitaire (GoNow)

MS Office (Excel, Word, Teams)

Job description

Sun Country Airlines in Minneapolis, MN is seeking a Charter Operations Agent to join the SOC team, delivering timely information to flight dispatch, maintenance, vendors, and the SOC Duty Manager while ensuring high-quality customer service.

The role requires an associate degree or airline experience, strong communication and organizational skills, and MS Office proficiency. This is a full-time, onsite position with benefits from day one.