SOC Operator: Security Dispatch & Incident Response

Prosegur Security USA, Inc; Alpharetta, Northern (GA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Prosegur Security USA, Inc. in Alpharetta, GA is seeking full‑time SOC Operators with a strong work ethic and excellent customer service to safeguard clients and assets.

The role requires monitoring alarms and security systems, dispatch/SOC duties, incident documentation, and calm, clear communication during crises, ensuring timely response and professional interaction with clients and staff.

Qualifications

• Must have valid Security Guard License.
• High school diploma or GED equivalent.
• Minimum 1 year of customer service experience.
• Minimum 1 year of dispatch/SOC experience.

Responsibilities

• Track employee time and attendance.
• Monitor alarms and electronic security systems.
• Track the progress of security patrols.
• Receive calls from interior guardposts.
• Respond to client requests.
• Facilitate incident response efforts.
• Initiate notification and escalation procedures.
• Document significant incidents.
• Perform primary analysis of operational procedures.
• Provide assistance to customers, employees, and visitors in a courteous and professional manner.

Skills

Communication skills

Customer service experience

Dispatch/SOC experience

Education

High school diploma or GED

Job description

Prosegur Security USA, Inc. in Alpharetta, GA is seeking full‑time SOC Operators with a strong work ethic and excellent customer service to safeguard clients and assets.

The role requires monitoring alarms and security systems, dispatch/SOC duties, incident documentation, and calm, clear communication during crises, ensuring timely response and professional interaction with clients and staff.