GSOC Officer

Prosegur Security USA, Inc; Alpharetta, Northern (GA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Prosegur Security USA, Inc. in Alpharetta, GA is seeking full‑time SOC Operators with a strong work ethic and excellent customer service to safeguard clients and assets.

The role requires monitoring alarms and security systems, dispatch/SOC duties, incident documentation, and calm, clear communication during crises, ensuring timely response and professional interaction with clients and staff.

Qualifications

• Must have valid Security Guard License.
• High school diploma or GED equivalent.
• Minimum 1 year of customer service experience.
• Minimum 1 year of dispatch/SOC experience.

Responsibilities

• Track employee time and attendance.
• Monitor alarms and electronic security systems.
• Track the progress of security patrols.
• Receive calls from interior guardposts.
• Respond to client requests.
• Facilitate incident response efforts.
• Initiate notification and escalation procedures.
• Document significant incidents.
• Perform primary analysis of operational procedures.
• Provide assistance to customers, employees, and visitors in a courteous and professional manner.

Skills

Communication skills

Customer service experience

Dispatch/SOC experience

Education

High school diploma or GED

Job description

Job Overview:

ProsegurSecurity is looking for Full-TimeSOC Operators in the Alpharetta area with a strong work ethic and quality customer service skills. This is a critical position meant to safeguard our clients and what they value the most.

Job Responsibilities and Duties:

• Track employee time andattendance.
• Monitor alarms and electronic securitysystems.
• Track the progress of securitypatrols.
• Receive calls from interior guardposts.
• Respond to clientrequests.
• Facilitate incident responseefforts.
• Initiate notification and escalation procedures
• Document significantincidents.
• Perform primary analysis of operationalprocedures.
• Provide assistance tocustomers, employees, and visitors in a courteous and professionalmanner.

Qualifications:

• Must have a valid Security Guard License
• High school diploma or GED equivalent
• Must have 1 year of experience as a securityofficer.
• Minimum1year ofcustomer service experiencerequired.
• Minimum 1 year of dispatch/SOC experiencerequired.
• Musthave reliabletransportation.
• Musthave goodcommunicationsskills.
• Ability to think clearly during crisis orhigh stressperiods.
• Must be reliable, have a positive attitude, and uphold ethicalbehavior.

EEO Statement:

Proseguris an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

License# PSC002694

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