SOC Operator: Alarm, CCTV & Dispatch Specialist

Securitas Group; Boston (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly pay

Competitive benefits package

Job summary

Securitas USA is seeking a SOC Operator to join our central monitoring team in a fast-paced environment. You will manage alarms, dispatch emergency services, and maintain accurate incident logs while providing clear, professional communication to clients and responders.

The role emphasizes real-time monitoring, data-driven reporting, and teamwork within a security operations center. Evening and weekend shifts may be required, with comprehensive training provided.

Qualifications

• At least 18 years of age.
• High School Diploma or GED (or willingness to obtain within six months).
• Legal authorization to work in the United States.
• Reliable communication and transportation.
• Ability to read, write, and speak English.
• Successful completion of pre-employment screening (background check and drug test).

Responsibilities

• Alarm Monitoring: Monitor intrusion detection systems and other security technologies to identify and respond to threats.
• Radio & Communication Monitoring: Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness.
• Incident Dispatching: Coordinate and dispatch appropriate emergency services or on-site personnel.
• Event Logging & Reporting: Accurately log incidents, maintain detailed records, and prepare professional reports.
• Video Surveillance: Monitor CCTV systems to detect suspicious activity and support investigations.
• System Operations: Perform remote alarm panel programming and system troubleshooting as needed.
• Customer Support: Provide clear, professional communication to clients, employees, and emergency responders.
• Incident Analysis: Review events and assist with identifying trends or areas for improvement.

Skills

Attention to detail

Multitasking

Communication skills

English proficiency

Education

High School Diploma or GED

Tools

CCTV systems

Alarm systems

Dispatch software

Security monitoring software

Job description

Securitas USA is seeking a SOC Operator to join our central monitoring team in a fast-paced environment. You will manage alarms, dispatch emergency services, and maintain accurate incident logs while providing clear, professional communication to clients and responders.

The role emphasizes real-time monitoring, data-driven reporting, and teamwork within a security operations center. Evening and weekend shifts may be required, with comprehensive training provided.