SOC Operator: 24/7 Security Dispatch & Incident Response

CenterPoint Energy; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Benefits from day one

Transit subsidies

Flexible schedule

On-site wellness center

Tuition reimbursement

401(k) with match

Job summary

CenterPoint Energy seeks a Security Operations Center (SOC) Operator in Houston to join a 24/7 operation that protects company properties, employees, and stakeholders. The role involves using various security systems to detect, triage, and alert on routine and critical incidents.

The position requires 3+ years in a security operations environment, strong written communication, and proficiency with MS Office and security software. Shift work includes a Panama schedule with day and night rotations.

Qualifications

• Three (3) or more years of experience in a Corporate Physical Security Operations Center, 911 dispatch, alarm monitoring, or similar environment is preferred.
• Experience writing reports and emails with proper grammar, spelling, punctuation, and word use is required.
• Experience and comfort using Microsoft Office programs (Outlook, Word, SharePoint, Teams) is required; experience with video management and incident reporting systems is preferred.

Responsibilities

• Answer security-related inquiries and intake reports in a calm, professional manner.
• Monitor access control, video management, life-safety, phone, radio, dispatch, and mass-notification systems.
• Escalate and communicate clearly to security management during incidents; document incident details.
• Dispatch and coordinate responses to incidents including medical, burglar, fire, or duress events.
• Liaise with law enforcement, fire departments, or other emergency responders as needed.
• Familiarize with SOC procedures and facility layouts; improve security posture with stakeholders.
• Conduct preliminary incident investigations and assist specialists.

Skills

English language

Communication

Customer service

Education

High school diploma or GED

Bachelor's degree preferred

Tools

MS Office

Video management systems

Job description

CenterPoint Energy seeks a Security Operations Center (SOC) Operator in Houston to join a 24/7 operation that protects company properties, employees, and stakeholders. The role involves using various security systems to detect, triage, and alert on routine and critical incidents.

The position requires 3+ years in a security operations environment, strong written communication, and proficiency with MS Office and security software. Shift work includes a Panama schedule with day and night rotations.