Customer Service Reperesentative

YDU JC Air Cond & Ref Inc.- Dubai; United States; On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking an Emergency Dispatch Operator (EDO) to monitor and respond to alarms, ensuring swift, accurate notification of authorities and responsible parties. You will participate in a five-week training program to prepare you for the role and develop essential dispatch skills.

Bilingual candidates fluent in Spanish and English are encouraged to apply and will receive additional compensation; the position offers an hourly wage and competitive benefits.

Qualifications

• Customer service experience required.
• Excellent communication skills essential for coordinating with responders and customers.
• Typing speed between 20–25 words per minute is expected.
• Basic knowledge of computer applications is required for alarm-handling and documentation.

Responsibilities

• Monitor and respond to alarms and signals while providing customer service.
• Make outgoing calls to verify alarms, dispatch authorities, and notify responsible parties.
• Document alarm handling procedures and complete alarm processing per SOPs.

Skills

Customer service

Communication skills

Typing 20–25 wpm

Basic computer skills

Education

High School Diploma or GED

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Emergency Dispatch Operator (EDO) Promotional opportunities are available after 90 days. The hourly wage ranges from $14 to $16, depending on experience. Bilingual candidates fluent in Spanish and English are encouraged to apply and will receive additional compensation.

Responsibilities

• You will be responsible for monitoring and responding to alarms and signals while providing exceptional customer service.
• Make outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties.
• Document alarm handling procedures and complete alarm processing as per standard operating procedures.

You will carry out your responsibilities by: Participating in a comprehensive five-week interactive training program designed to prepare you for the role and introduce you to exciting opportunities. During this training, you will develop the skills necessary to succeed.

Required

• Must be 18 years old
• Customer service experience
• Excellent communication skills
• Able to type between 20 – 25 wpm
• Basic knowledge of computer applications

Preferred

• Strong problem-solving skills
• High School Diploma or GED

Candidates must have the ability to work under pressure, demonstrate punctuality, and uphold strong work ethics. And they must be willing to perform other duties as assigned. This position requires you to maintain the necessary licensing as part of the job requirements.

HIRING HOURLY RANGE: $14 - $16 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us. #techhiring

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter.