Security Service Technician

Johnson Controls, Inc.; Aurora (CO); On-site; USD 67,000 - 92,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Comprehensive Benefits

401(k) with company match

Job summary

Johnson Controls is seeking a Security Service Technician to support commercial customers with expert field service across intrusion, fire, CCTV, and card access systems. You will work remotely from a field location with the tools to work independently and advise customers on system status and service issues.

Responsibilities include troubleshooting, servicing commercial security systems, and communicating status clearly to customers and the care center.

Qualifications

• High School Diploma or equivalent.
• Experience with Tyco Integrated Security or a comparable product line should be 3–4 years.
• Experience with Card Access, CCTV, and IP cameras.
• HIRSCH Certificate.
• Excellent communication skills.
• Electrical or electronic background.

Responsibilities

• Repair or replace burglar alarms, fire alarms, CCTV systems, card access systems, and other security equipment.
• Locate and resolve damaged equipment or wiring, then readjust, repair, or replace inoperative equipment and test it for proper operation.
• Prepare trouble order forms to document temporary repairs and service actions.
• Communicate system and inspection status clearly to customers and the customer care center.
• Coordinate inspections and installations with police, fire departments, or other appropriate agencies when required.
• Provide recommendations, solutions, and quotes to support customer needs and facility efficiency, including appropriate upselling opportunities.
• Deliver a high level of customer service and act as a trusted advisor during each service visit.

Education

High School Diploma or equivalent

Tools

Multimeters

Digital analyzers

Commissioning tools

Job description

Security Service Technician 4

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

Johnson Controls is looking for a Security Service Technician to support commercial customers with expert field service across intrusion, fire alarm, CCTV, and card access systems. You will work as a trusted advisor, helping customers understand system status, resolve service issues, and maintain reliable operations from a remote field location with the tools and equipment needed to work independently.

Role Overview

In this role, you will troubleshoot and service commercial security systems, advise the customer and the customer care center on inspection and system status, and deliver practical solutions at the time of service. The focus is on responsive service, clear communication, and dependable repairs that help customers stay protected and operational.

Key Responsibilities

• Repair or replace burglar alarms, fire alarms, CCTV systems, card access systems, and other security equipment.
• Locate and resolve damaged equipment or wiring, then readjust, repair, or replace inoperative equipment and test it for proper operation.
• Prepare trouble order forms to document temporary repairs and service actions.
• Communicate system and inspection status clearly to customers and the customer care center.
• Coordinate inspections and installations with police, fire departments, or other appropriate agencies when required.
• Provide recommendations, solutions, and quotes to support customer needs and facility efficiency, including appropriate upselling opportunities.
• Deliver a high level of customer service and act as a trusted advisor during each service visit.

How You Will Do It

• Own the outcome at the customer site by troubleshooting efficiently, confirming repairs, and keeping safety and integrity front and center.
• Stay close to the work by tracing faults in wiring or equipment, then readjusting, repairing, or replacing components and testing them for reliable operation.
• Focus on what matters by giving clear status updates, removing obstacles for customers, and coordinating with the right agencies when inspections or installations are needed.
• Improve every day by documenting temporary repairs accurately, sharing candid observations, and using each service call to create a better result next time.
• Win as one team by working closely with customer care and internal partners, and by turning customer feedback into practical solutions and quotes.

Qualifications

• High School Diploma or equivalent.
• Minimum 3 to 4 years of experience installing and inspecting or repairing Tyco Integrated Security or a comparable product line.
• Experience with Card Access, CCTV, and IP cameras.
• HIRSCH Certificate.
• Excellent communication skills.
• Electrical or electronic background.
• Valid driver's license.
• Computer literacy and the ability to use test equipment such as multi-meters, digital analyzers, and commissioning tools.
• Ability to follow verbal and written instructions.
• Ability to lift and carry equipment and tools as needed in the field.
• Must have a valid driver's license

Nice to Have

• Fire alarm experience.
• Some college.
• NICET II or greater.

Why Join Us

Johnson Controls offers a field service environment where your technical skill and customer focus can make a real difference. Depending on the role setup, you may also have access to paid training, global advancement opportunities, a company vehicle as applicable, referral bonuses, and comprehensive benefits including medical, dental, and vision coverage, a Health Savings Account, life insurance, 401(k) savings plan with company match, short-term and long-term disability, an Employee Assistance Program, and a wellness program.

HIRING HOURLY RANGE: $32.07 - $44.13 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us