Security Dispatch Operator

YDU JC Air Cond & Ref Inc.- Dubai; Seattle (WA); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Competitive benefits package

Health and safety compliance training

Job summary

A global technology company is seeking a Security Dispatch Operator in Seattle, Washington. In this role, you will provide alarm monitoring and incident response 24/7, supporting a diverse range of locations. Ideal candidates should have experience in security or technology, excellent communication skills, and the ability to remain calm under pressure. This role offers a competitive hourly rate between $26 - $28 and includes a comprehensive benefits package.

Qualifications

• Experience within the SOC environment is preferred.
• Security, military, law enforcement, or emergency services experience is preferred.
• Must be able to work various shifts.

Responsibilities

• Monitor alarm events and manage security messaging.
• Respond to internal and external communications efficiently.
• Maintain compliance with operating procedures.

Skills

Knowledge of the security or technology industry

Computer skills; Microsoft Office 365

Ability to work under pressure

Analytical and organized

Job description

.Security Dispatch Operator page is loaded## Security Dispatch Operatorlocations: Seattle-Washington-United States of Americatime type: Full timeposted on: Posted Todayjob requisition id: WD30262161**What you will do**Provide alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in over 100 countries. **How you will do it*** Respond to all alarm events and answer incoming calls regarding the customer alarms quickly and efficiently* Action/respond to both internal / external customer emails* Answer all incoming calls promptly and effectively in an efficient and professional manner* Follow through and take ownership on all queries where possible* Work unsupervised and maintain professionalism* Contribute to well-staff and a safe and healthy workplace through:* Ensuring awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and ‘self-reporting’.* Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. Micro pausing, stretching, exercising.* Role model our Transformation Code of Conduct (CoC)**What we look for*** Knowledge of the security or technology industry.* You will be energetic, enthusiastic yet considered and calm under pressure.* You are able to speak up and be heard, you are driven, and ready to really make your mark on a global scale, thriving on success.* You are able to work well in a team environment.* Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)* You get things done - you are analytical, organized, and manage competing priorities with ease.* Experience within the SOC environment. (preferred)* Security, military, law enforcement, or emergency services experience. (preferred)**Other Requirements:*** Must be able to work 1stshift ,2nd or 3rd shift* Must be able and willing to work in person at the SOC – located in Redmond.* U.S. citizen or legal right to work in the U.S.* Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date, unless candidate has a valid medical condition or sincerely held religious belief precluding him/ her from receiving the vaccine.HIRING HOURLY RANGE: **$26 - $28** (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careersJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit . If you are an individual with a disability and you require an accommodation during the application process, please visit here.Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.