Manager of System Operations Control

LV Aero, LLC; Smyrna, Northern (TN, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Contour is a long-established aviation services company recruiting an experienced operations supervisor to oversee System Operations Control staffing, crew scheduling, and regulatory compliance. The role emphasizes safety, integrity, and customer-focused leadership within a fast-paced environment.

You will manage SOC staffing, ensure training records, coordinate crew travel, and run payroll/benefit reporting while maintaining strong cross-functional relationships across the organization.

Qualifications

• Be at least 23 years of age.
• Possess a FAA Aircraft Dispatcher Certificate or have aviation operational experience.
• Must have a valid driver license and a good driving record.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must pass a DOT-required pre-employment drug screening and random testing per FAA and Company rules.
• Ability to pass a 10-year work history background check and TSA checks.
• High School diploma or GED required; college degree preferred.
• Extensive familiarity with FARs, aviation weather, and flight planning.
• Minimum of one year in aviation or related industry.
• Proficient in MS Office; Rockwell Collins FOS familiarity preferred.

Responsibilities

• Exercise authority for initiation, preflight planning, delay, and cancellation of every flight.
• Oversee crew member scheduling, assignments, rest requirements, and training/maintenance tasks.
• Maintain staffing of SOC personnel for safe, compliant operations.
• Ensure completeness and accuracy of flight coordinators’ training and qualification records.
• Conduct performance reviews for flight coordinators.
• Schedule flight coordinators for continuous coverage with qualified personnel.
• Maintain current System Operations Control reference materials.
• Oversee crew planning, including daily scheduling of crews and coordinators.
• Coordinate flight crew travel, ground transportation, and hotels.
• Ensure compliance with 14 CFR 135.263, 135.267, and 135.267(c).
• Designate PIC and SIC for each flight; ensure minimum crew on each flight.
• Perform flight locating procedures as per Company policy.
• Serve as point of contact for accounting communications.
• Administer SOC payroll and benefit reporting; ensure timely submissions.
• Track aircraft usage and prepare owner summaries.
• Perform other duties as assigned by leadership.

Skills

Leadership

Interpersonal skills

Organizational skills

Communication skills

Team coordination

Analytical math

Education

FAA Aircraft Dispatcher Certificate

High School diploma or GED

College degree preferred

Tools

Microsoft Office 365

Excel

Word

Outlook

Rockwell Collins FOS

Job description

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits & Compensation Overview

As a full-time employee of Contour, you are eligible for the following benefits and programs:

• Insurance
  • Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
• 401(k) Savings Plan
  • Eligibility begins the first day of the month following your hire date.
  • The Company offers a matching contribution up to 6% of your eligible compensation.
  • Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
• Non-Revenue/Space Available (NRSA) Travel Privileges
  • NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.
• Leaves of Absence
  • Eligible for various types of leave, including:
  • Medical Leave
  • Non-Medical Family Care Leave
  • Maternity and Paternity Leave
  • Personal Leave
  • Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.
• Compensation Details
  • Contour offers a competitive salary based on your prior work experience.

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Accommodations

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at [e-mail] .

Join Our Growing Team

Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Key Responsibilities

• Exercise authority for initiation, preflight planning, delay, and cancellation of every flight
• Oversee crew member scheduling, assignments, rest requirements, and other assignments such as training and maintenance
• Maintain sufficient staffing of SOC personnel to ensure safe, compliant, and efficient operations
• Ensure completeness and accuracy of flight coordinators’ training and qualification records
• Conduct performance reviews for flight coordinators
• Schedule flight coordinators to ensure continuous coverage by personnel with operational control authority
• Maintain current System Operations Control reference materials
• Oversee the crew planning process, including daily scheduling of flight crews and coordinators
• Coordinate flight crew travel, ground transportation, and hotel accommodations
• Ensure crew member compliance with federal rest, duty, and flight time limitations, including 14 CFR 135.263, 135.267, and 135.267(c)
• Designate the pilot-in-command (PIC) and second-in-command (SIC) for each flight
• Ensure each flight is crewed with at least the required minimum crew members
• Perform flight locating procedures in accordance with Company policy
• Serve as point of contact for accounting communications
• Administer SOC personnel payroll and benefit reporting
• Ensure timely payroll submission for flight crew and coordinator assignments
• Track aircraft usage and prepare owner summaries
• Perform other duties as assigned by leadership.

Qualifications

• Be at least 23 years of age.
• Posses a FAA Aircraft Dispatcher Certificate or have aviation operational experience is required.
• Must have a valid driver license and a good driving record.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must pass a DOT-required pre-employment drug screening and be willing to submit to and pass FAA and Company-mandated random drug and alcohol testing.
• Ability to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA.
• High School diploma or GED required. College degree preferred but not required.
• Extensive familiarity with Federal Aviation Regulations, aeronautical charts, aviation weather, aircraft performance and flight planning.
• Minimum of one (1) year in aviation or aviation related industry.
• Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, and Outlook.
• Rockwell Collins FOS or similar crew scheduling software familiarity preferred.
• Must be able to work all shifts designated within the System Operations Control center including midnight shifts, weekend, and holiday schedules.
• Must be able to perform basic mathematical computations using both decimals and hours/minutes as well as use of a 24-hour clock.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership, interpersonal and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Excellent interpersonal skills.
• Ability to manage multiple complex projects simultaneously.
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.

Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.