Manager of System Operations Control

Corporate Flight Management; Smyrna (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) Savings Plan

Non-Revenue/Space Available Travel Privileges

Leaves of Absence policies

Accommodations for applicants

Job summary

Corporate Flight Management is seeking a highly proficient team member to manage flight operations from its headquarters in Smyrna, TN. This role involves overseeing scheduling, ensuring compliance with regulations, and managing crew performance to support safe and efficient flights.

The ideal candidate will have a solid background in aviation, strong leadership skills, and the ability to coordinate multiple priorities in a fast-paced environment. Benefits include health insurance, 401(k) plans, and travel privileges.

Qualifications

• Be at least 23 years of age.
• Must have a valid driver license and a good driving record.
• Extensive familiarity with Federal Aviation Regulations.
• Minimum of one year in aviation or aviation-related industry.
• Excellent written and verbal communication skills.

Responsibilities

• Exercise authority for initiation, preflight planning, and cancellation of flights.
• Oversee crew member scheduling and assignments.
• Ensure compliance with federal rest and duty limitations.
• Administer payroll and benefit reporting for SOC personnel.
• Track aircraft use and prepare summaries for owners.

Skills

FAA Aircraft Dispatcher Certificate

Proficiency in Microsoft Office 365

Interpersonal skills

Leadership skills

Ability to manage multiple projects

Education

High School diploma or GED

College degree (preferred)

Tools

Rockwell Collins FOS

Job description

Job Details

Job Location: Contour Aviation Headquarters - Smyrna, TN 37167

Position Type: Full Time

Education Level: High School

Travel Percentage: Negligible

Job Shift: Any

Job Category: Transportation

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits & Compensation Overview

As a full-time employee of Contour, you are eligible for the following benefits and programs:

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
• 401(k) Savings Plan: Eligibility begins the first day of the month following your hire date. The Company offers a matching contribution up to 6% of your eligible compensation. Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
• Non-Revenue/Space Available (NRSA) Travel Privileges: NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.
• Leaves of Absence: Eligible for various types of leave, including Medical Leave, Non-Medical Family Care Leave, Maternity and Paternity Leave, Personal Leave. Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.

Compensation Details

Contour offers a competitive salary based on your prior work experience.

Equal Employment Opportunity

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre‑disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Accommodations

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at [e-mail].

Summary of Essential Duties

• Exercise authority for initiation, preflight planning, delay, and cancellation of every flight.
• Oversee crew member scheduling, assignments, rest requirements, and other assignments such as training and maintenance.
• Maintain sufficient staffing of SOC personnel to ensure safe, compliant, and efficient operations.
• Ensure completeness and accuracy of flight coordinators’ training and qualification records.
• Conduct performance reviews for flight coordinators.
• Schedule flight coordinators to ensure continuous coverage by personnel with operational control authority.
• Maintain current System Operations Control reference materials.
• Oversee the crew planning process, including daily scheduling of flight crews and coordinators.
• Coordinate flight crew travel, ground transportation, and hotel accommodations.
• Ensure crew member compliance with federal rest, duty, and flight time limitations, including 14 CFR 135.263, 135.267, and 135.267(c).
• Designate the pilot-in-command (PIC) and second-in-command (SIC) for each flight.
• Ensure each flight is crewed with at least the required minimum crew members.
• Perform flight locating procedures in accordance with Company policy.
• Serve as point of contact for accounting communications.
• Administer SOC personnel payroll and benefit reporting.
• Ensure timely payroll submission for flight crew and coordinator assignments.
• Track aircraft usage and prepare owner summaries.
• Perform other duties as assigned by leadership.

Qualifications

• Be at least 23 years of age.
• Possess an FAA Aircraft Dispatcher Certificate or have aviation operational experience.
• Must have a valid driver license and a good driving record.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Able to pass a required 10-year work history review and submit to criminal history records check.
• High School diploma or GED required; college degree preferred but not required.
• Extensive familiarity with Federal Aviation Regulations, aeronautical charts, aviation weather, aircraft performance and flight planning.
• Minimum of one (1) year in aviation or aviation‑related industry.
• Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, and Outlook.
• Rockwell Collins FOS or similar crew scheduling software familiarity preferred.
• Must be able to work all shifts designated within the System Operations Control center including midnight shifts, weekends, and holiday schedules.
• Must be able to perform basic mathematical computations using both decimals and hours/minutes as well as use of a 24‑hour clock.
• Possess polished and professional interpersonal skills with a positive attitude and a customer‑oriented mindset.
• Possess strong leadership, interpersonal and organizational skills.
• Must have well‑developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast‑paced environment.
• Maintain strong attention to detail.
• Be self‑motivated and able to motivate others.
• Excellent interpersonal skills.
• Ability to manage multiple complex projects simultaneously.
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.

Disclaimer

The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.