Aviation Customer Care & Operations Coordinator

LV Aero, LLC; Smyrna, Northern (TN, KY); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k) Savings Plan

Paid Sick Leave

Vested Vacation Hours

NRSA Travel Privileges

Leaves of Absence

Job summary

Contour Airlines is seeking a part-time team member to support flight operations and customer service at our Smyrna, TN location. You will coordinate disruptions, communicate with SOC and Reservations, assist with passenger re-accommodations, and help maintain high standards of service while on-site.

A strong focus on communication, teamwork and reliability is essential. The role requires flexibility for after-hours, weekends, and travel up to 25%.

Qualifications

• Must be at least 18 years old.
• Willing to work at Contour Corporate Headquarters in Smyrna, TN.
• Able to travel up to 25% of the time.
• Experience with HRIS, LMS, or knowledge-management systems preferred.
• Knowledge of employment-related regulations and customer service best practices preferred.
• Must have a high school diploma or GED equivalent.
• Experience in Part 135 Charter Operations preferred.
• Must be willing to be on-call after hours, weekends and holidays.
• Must have valid driver's license and good driving record.
• Authorized to work in the United States and able to travel in/out of the United States.
• Excellent written and verbal communication, professional interpersonal skills.

Responsibilities

• Coordinate and manage system-wide flight disruptions and communicate with stakeholders.
• Act as liaison between SOC, Reservations, airport stations, and leadership.
• Anticipate passenger needs during delays and re-accommodate passengers.
• Monitor flight delays and recovery impacts to improve customer experience.
• Support Reservations and Customer Care during peak times and large events.
• Assist VIP, group travel, and special handling with coordination.
• Coordinate alternate transport and recovery plans for IROP events.
• Create and maintain customer service training materials and procedures.
• Research and report on irregular operations trends and service recovery opportunities.
• Monitor customer service KPIs and station performance trends.
• Maintain compliance with company policies, safety standards, and customer service expectations.
• Perform additional duties as assigned.

Skills

Customer service

Leadership

Organizational skills

Communication

Education

High school diploma or GED

Tools

Microsoft Office 365

Excel

Word

Outlook

Job description

Contour Airlines is seeking a part-time team member to support flight operations and customer service at our Smyrna, TN location. You will coordinate disruptions, communicate with SOC and Reservations, assist with passenger re-accommodations, and help maintain high standards of service while on-site.

A strong focus on communication, teamwork and reliability is essential. The role requires flexibility for after-hours, weekends, and travel up to 25%.