SOC Operations Lead: Real-Time Flight & Irregular Ops

21-Air-LLC; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

21-Air-LLC is seeking an SOC Duty Manager to oversee daily SOC operations, providing customers with real-time updates on flight operations and delay events. The role requires strong communication, leadership, and aviation experience to coordinate cross-department activities under time pressure.

The ideal candidate will manage Flight Followers and SOC Coordinators, handle irregular operations decisions, and maintain proactive communication with major customers, ensuring on-time performance

Qualifications

• Exceptional customer service and problem-solving skills.
• Strong communication, critical thinking, organizational and leadership skills.
• Ability to work under pressure and be agile in a dynamic operational environment.
• At least 2 years of leadership or supervisory experience.
• At least 5-8 years of aviation experience (cargo aviation experience preferred).
• English fluency required, Spanish fluency is a plus.

Responsibilities

• Provide real-time oversight of all daily operations across SOC during assigned shifts.
• Manage Flight Followers and SOC Coordinators, with dotted-line oversight to MOC, Maintenance Procurement, and Crew Scheduling.
• Make operational decisions during irregular operations.
• Coordinate between Flight Followers, Maintenance Control, Crew Scheduling, and Outsations during disruptions.
• Serve as management and customer contact for operational irregularities.
• Provide proactive communication with DHL, Amazon, Cargojet, and other customers regarding delays, cancellations, or diversions.
• Escalate significant issues to the Director of SOC and Director of Operations as appropriate.
• Track on-time performance and service level agreement compliance in real-time.

Skills

Leadership

Communication

Problem-solving

Work under pressure

Aviation experience

Job description

21-Air-LLC is seeking an SOC Duty Manager to oversee daily SOC operations, providing customers with real-time updates on flight operations and delay events. The role requires strong communication, leadership, and aviation experience to coordinate cross-department activities under time pressure.

The ideal candidate will manage Flight Followers and SOC Coordinators, handle irregular operations decisions, and maintain proactive communication with major customers, ensuring on-time performance