SOC Flight Operations Supervisor

Eastern-Airlines-LL; Revolution (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Eastern Air Express in Greensboro, NC, is seeking a Supervisor, SOC to lead daily dispatch operations within the Systems Operations Center. You will supervise Aircraft Flight Followers, ensure safe, legal flight releases under FAR Part 121, and provide real-time operational support.

The ideal candidate has an FAA Aircraft Dispatcher Certificate, 3–5 years in a Part 121 environment, and prior leadership experience, with strong knowledge of NOTAMs, METARs/TAFs, ATC systems, and proficient in

Qualifications

• FAA Aircraft Dispatcher Certificate required.
• 3–5 years in a Part 121 airline dispatch environment.
• Prior leadership or supervisory experience in a dispatch or OCC environment preferred.
• Strong knowledge of FAR Part 121 regulations, NOTAMs, METARs/TAFs, and ATC systems.
• Excellent communication, interpersonal, and decision-making skills.
• Ability to manage high-stress situations and make sound judgments quickly.
• Familiarity with dispatch and operational systems (e.g., LIDO, Sabre, ARINC, or similar).
• Proficient in Microsoft Office Suite and operational communications tools.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Supervise and support a team of Aircraft Flight Followers to ensure the safe and legal release of all flights in accordance with FAR Part 121
• Oversee daily flight following activities including flight planning, weather monitoring, routing, and weight and balance considerations
• Act as the point of escalation for complex or irregular operations, providing guidance and support to dispatchers and coordinating with other departments
• Ensure timely communication between Flight Following, Flight Crews, Maintenance, and other stakeholders during irregular operations (IROPs)
• Monitor and enforce compliance with company procedures, FAA regulations, and applicable safety standards
• Assist in training, mentoring, and evaluating performance; provide ongoing coaching and development
• Collaborate with the Manager, SOC to enhance procedures, tools, and systems for operational efficiency
• Maintain shift coverage and staffing schedules; ensure adequate support for 24/7 operations
• Participate in audits, investigations, and the development of corrective actions when required
• Support emergency response procedures and business continuity efforts as needed

Skills

FAA Dispatcher Certificate

Leadership experience

FAR Part 121 knowledge

NOTAMs / METARs / TAFs knowledge

ATC systems knowledge

Communication skills

Decision-making under pressure

Dispatch systems familiarity

MS Office proficiency

Flexible schedule

Tools

LIDO

Sabre

ARINC

Job description

Eastern Air Express in Greensboro, NC, is seeking a Supervisor, SOC to lead daily dispatch operations within the Systems Operations Center. You will supervise Aircraft Flight Followers, ensure safe, legal flight releases under FAR Part 121, and provide real-time operational support.

The ideal candidate has an FAA Aircraft Dispatcher Certificate, 3–5 years in a Part 121 environment, and prior leadership experience, with strong knowledge of NOTAMs, METARs/TAFs, ATC systems, and proficient in