SOC Communications & Dispatch Specialist

Advanced Professional Security; Denver (CO); On-site; USD 33,000 - 37,000; Full time

Job summary

Advanced Professional Security (APS) in Denver is seeking a dependable, technology-oriented SOC Operator to join our operations team.

The SOC Operator serves as a central point of communication and coordination for APS security operations, requiring strong communication skills, attention to detail, excellent computer skills, and the ability to manage multiple situations simultaneously in a fast-paced security environment.

Qualifications

• Experience in Security Operations Center, dispatch center, or similar environment.
• Experience answering and managing multiple telephone calls professionally.
• Experience communicating over two-way radios.
• Experience preparing written reports or incident documentation.
• Experience with CCTV or video surveillance monitoring.
• Strong computer and technology skills.
• Strong written and verbal communication skills.
• Ability to learn new software platforms quickly.

Responsibilities

• Answer incoming telephone calls from security officers, supervisors, clients, and management.
• Communicate professionally with security personnel using two-way radios, telephone, text, and email.
• Monitor CCTV/video surveillance systems and identify activity that requires follow-up or escalation.
• Monitor security officer locations through GPS and guard-management systems.
• Monitor scheduled shifts and identify officers who are late, absent, off post, or need follow-up.
• Receive employee call-offs and locate qualified replacement personnel.
• Coordinate with supervisors and management to arrange shift coverage after call-outs or staffing shortages.
• Prepare accurate security, dispatch, incident, and operational reports.
• Review incident reports to ensure information is complete and follow-up occurs.
• Follow up on open incidents, client concerns, employee issues, staffing problems, and other operational matters until resolved.
• Maintain detailed documentation of telephone calls, radio communications, incidents, staffing changes, and significant operational activities.
• Correspond professionally with employees, supervisors, clients, and management through email.
• Use AI tools and other technology to improve efficiency, organize information, draft communications, summarize information, and assist with reports.
• Escalate emergencies, serious incidents, client complaints, and other significant issues per APS procedures.
• Maintain accurate electronic records and ensure important information is communicated to the appropriate department or manager.

Skills

Communication skills

Multitasking

Attention to detail

Strong computer skills

Written and verbal communication

Learn new software

Tools

CCTV/video surveillance

GPS/location monitoring

Two-way radios

Email & Office apps

AI productivity tools

Job description

Advanced Professional Security (APS) in Denver is seeking a dependable, technology-oriented SOC Operator to join our operations team.

The SOC Operator serves as a central point of communication and coordination for APS security operations, requiring strong communication skills, attention to detail, excellent computer skills, and the ability to manage multiple situations simultaneously in a fast-paced security environment.