SOC Operator & Security Communications Specialist

advancedprofessionalsecurity; Denver (CO); On-site; USD 33,000 - 37,000; Full time

Job summary

Advanced Professional Security (APS) is seeking a dependable SOC Operator to join our operations team in Denver. The role acts as a central point of communication and coordination for security operations, requiring strong communication, attention to detail, and robust computer skills.

Responsibilities include handling calls, coordinating with security staff, monitoring CCTV and GPS systems, and preparing reports.

Qualifications

• Previous experience in a Security Operations Center, dispatch center, or similar environment.

Responsibilities

• Answer incoming telephone calls from officers, supervisors, clients, and management.
• Communicate professionally via two-way radios, telephone, text, and email.
• Monitor CCTV/video surveillance and identify activities needing follow-up or escalation.
• Track officer locations using GPS and guard-management systems.
• Monitor shifts and identify lateness, absences, or post gaps.
• Receive call-offs and locate qualified replacements.
• Coordinate with supervisors to arrange shift coverage after call-outs.
• Prepare accurate security, dispatch, and incident reports.
• Review incident reports for completeness and follow-up actions.
• Follow up on open incidents and client concerns until resolved.
• Document telephone, radio communications, incidents, and staffing changes.
• Correspond with employees and clients via email.
• Use AI tools to improve efficiency and draft communications.
• Escalate emergencies per APS procedures.
• Maintain electronic records and ensure information is communicated appropriately.

Skills

Strong communication

Excellent computer skills

Multitask in fast-paced env

Two-way radios

CCTV/video surveillance

GPS/guard-management systems

Documentation and reporting

Email communication

Tools

Security scheduling software

GPS tracking systems

CCTV platforms

Email & MS Office

Electronic incident reporting systems

Telephone/radio systems

AI productivity tools

Job description

Advanced Professional Security (APS) is seeking a dependable SOC Operator to join our operations team in Denver. The role acts as a central point of communication and coordination for security operations, requiring strong communication, attention to detail, and robust computer skills.

Responsibilities include handling calls, coordinating with security staff, monitoring CCTV and GPS systems, and preparing reports.