Snowflake Lounge Supervisor & Guest Experience Lead

Boyne Mountain Resort; Boyne Falls (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Boyne Mountain Resort is seeking a Snowflake Lounge Supervisor to lead a team of bartenders in our lounge. You will supervise, train, and schedule staff while ensuring exceptional guest service and beverage operations.

The role also involves inventory, financial reporting, and collaborating with other outlets to maintain cleanliness and efficiency. Strong communication and POS familiarity are required; evenings, weekends, and holidays are part of the schedule.

Qualifications

• Associates degree or equivalent; or six months to one year related experience.
• Experience supervising a team in a service setting.
• Experience with POS systems and basic Microsoft Office.
• Ability to work days, evenings, weekends and holidays.

Responsibilities

• Supervise bartenders and assist with drinks service.
• Ensure outlet cleanliness and maintain equipment.
• Complete and report biweekly inventory.
• Prepare, report and review monthly financials.
• Schedule staff.
• Supervise 5–12 team members to ensure consistent service.
• Interview, hire and mentor staff; coach as needed.

Skills

Team supervision

POS software

Microsoft Office

Guest service

Scheduling

Education

Associate degree or equivalent

Tools

POS software

Microsoft Word

Excel

Publisher

Job description

Boyne Mountain Resort is seeking a Snowflake Lounge Supervisor to lead a team of bartenders in our lounge. You will supervise, train, and schedule staff while ensuring exceptional guest service and beverage operations.

The role also involves inventory, financial reporting, and collaborating with other outlets to maintain cleanliness and efficiency. Strong communication and POS familiarity are required; evenings, weekends, and holidays are part of the schedule.