SNAP Deputy Director, FIA - Admin Leader

NYC Department of Social Services; New York (NY); On-site; USD 68,000 - 78,000; Full time

Job summary

The NYC Department of Social Services is recruiting for one Principal Administrative Associate, III to function as a SNAP Deputy Director within the Family Independence Administration. You will coordinate section supervisors, ensure timely eligibility determinations, and align operations with Federal, State and Local rules at food stamp sites.

Under the SNAP Center Director, you will review procedures, authorize emergency payments, prepare weekly reports, audit cases with OQA, and help implement

Qualifications

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above.
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or Education and/or experience equivalent to "1", "2", or "3" above.
• However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Responsibilities

• Coordinate and guide the section supervisors who oversee the food stamps reception, application and recertification processing units at each food stamp site, ensuring that eligible individuals are serviced in an expeditious manner, and in compliance with Federal, State and Local laws and regulations.
• Review procedures and interpret Federal and State procedures and regulations to resolve issues related to food stamp eligibility processing; intervene in difficult cases to ascertain rules of determination are properly applied; liaise with the Food Stamp Fair Hearing unit to ensure documentation supports the agency's position so that fair hearings are properly adjudicated.
• Monitor and consult with the Site Manager on overall Food Stamp problems; evaluate emergencies and authorize emergency payments; provide guidance in difficult or unusual cases.
• Review weekly activities and prepare statistical administrative reports detailing the Food Stamp activities for the Site and the Regional Managers to assist them in measuring cases completed and determining changes or improvements.
• Liaise with Office of Quality Assurance (OQA) in auditing food stamp application cases and monitoring case management activities to ensure proper eligibility determination and compliance with agency guidelines.
• Oversee the implementation of new and revised food stamp policies and procedures; evaluate clients' scheduling and monitor case processing activities; conduct regular reviews of outcome reports, audits and participant feedback.

Skills

Administrative experience

Supervisory experience

Clerical work

Education

Bachelor's degree

Associate degree

High school diploma

Job description

The NYC Department of Social Services is recruiting for one Principal Administrative Associate, III to function as a SNAP Deputy Director within the Family Independence Administration. You will coordinate section supervisors, ensure timely eligibility determinations, and align operations with Federal, State and Local rules at food stamp sites.

Under the SNAP Center Director, you will review procedures, authorize emergency payments, prepare weekly reports, audit cases with OQA, and help implement