Smokehouse Pit Master

Lowes Foods, LLC; North Carolina; Hybrid; USD 17,000 - 25,000; Full time

Job summary

Lowes Foods, LLC is seeking a dynamic Pit Master to lead on the Smokehouse floor, creating memorable guest experiences through live demonstrations, samples, and interactive service.

You will drive engagement with guests, train staff, and ensure product quality and sanitation while operating within merchandising and safety standards.

Qualifications

• Friendly, energetic and outgoing personality.
• Ability to actively engage guests and have fun.
• Comfort performing in front of large crowds and drawing attention to the Smokehouse department.
• Ability to multitask and stay in character.
• Ability to work well with others.
• Capability to lift 25 lbs. consistently and 50 lbs. occasionally.
• Experience in meat cutting or culinary knowledge preferred.

Responsibilities

• Act as the Pit Master on the sales floor, delivering dedicated smoked meat experiences.
• Interact with guests to create a fun, friendly environment.
• Ensure staff provides engaging guest service.
• Promote samples and suggestive selling to guests.
• Demonstrate superior guest service at all times.
• Perform duties outlined in the Pit Master performance description.
• Operate the department per merchandising and safety standards.
• Maintain product quality and sanitation per standards.
• Provide training and feedback to Smokehouse staff.
• Handle product prep, receiving, ordering, stocking, and guest service as needed.
• Maintain HACCP logs as required.
• Perform light meat cutting duties as needed.
• Carry out other duties assigned by management.
• Make PA announcements as required.

Skills

Guest engagement

Public performance in front of crowds

Multitasking

Strong communication

Team leadership / supervision

Physical stamina (lift 25 lbs, 50 lbs)

Product knowledge (smokehouse/meat)

Tools

POS/retail systems

Job description

Overview

To grow community through building guest loyalty and providing personal guest interactions that build genuine relationships with guests and result in a brand-aligned experience while maintaining operating standards.

Responsibilities

1. While on the sales floor, become the Pit Master, the one person in the store with a blinding dedication to all things smoked meat

2. Interact with guests and hosts in a fun and friendly manner to create an engaging environment for all guests

3. Ensure all smokehouse staff provides fun, friendly and engaging service

4. Actively engage guests through freshly prepared Smokehouse samples and suggestive selling

5. To personally demonstrate superior guest service at all times

6. To perform activities outlined in the Pit Master character performance description

7. Operate the department according to strict merchandising and operational standards

8. Ensure the quality of product for sale meets Lowes Foods standards

9. Maintain sanitation and safety throughout the department according to Lowes Foods standards

10. Provide guidance, orientation, training and feedback to ensure Smokehouse staff achieves satisfactory performance standards

11. Perform product preparation, receiving, ordering, stocking and guest service as necessary to achieve standards

12. Maintain HACCP required product information log sheets as necessary

13. Perform light meat cutting duties as needed

14. Perform all other duties as assigned by management

15. Perform PA announcements

Qualifications

1. Friendly, energetic and outgoing personality

2. Must be able to actively engage guests and be willing to have fun with our guests

3. Willingness to perform in front of large crowd and draw attention to the Smokehouse department

4. Ability to perform multiple tasks, simultaneously

5. Ability to stay in character

6. Ability to work well with others

7. Ability to lift 25 lbs. consistently and 50 lbs. occasionally

8. Previous meat cutting/trimming experience

9. Previous Culinary knowledge and/or background preferred

10. Ability to read and understand information and direction

11. Knowledge of deli as well as meat department operations

12. Ability to supervise people including training and development

13. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job

14. Effective communication, guest service and selling skills

15. Must be at least 18 years old

16. Ability to bend, kneel and stand for extended periods of time

17. Ability to effectively communicate with, and take direction from supervision

18. Ability to work well with computers